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Why can't I install Illustrator to my Windows 11 Arm based CPU desktop?

Forum|Forum|4 years ago
November 4, 2021
3 replies
13015 views

I just got a new device with Windows 11 preinstalled and I want to install Illustrator, but install to desktop isn't an option. What's up with that?

How to

Correct answer Anshul_Saini

Hi there,

Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details.

Thanks & Regards,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details.

Thanks & Regards,

Anshul Saini

A

Anonymous

Hello I have M3 macbook pro and I am trying to install adobe illustrator on it. It says that it is not compatible but according to your message it should be. Is there anything I can do to make it possible?

Anshul_Saini

Community Manager

Hi @30937804,

I'm sorry to hear about the issue you're facing. Installing Adobe Illustrator on a MacBook Pro with an M3 chip should be possible as Illustrator is supported on Apple Silicon.

Here are a few steps to troubleshoot:

- Verify that you are using the latest version of the Creative Cloud application.
- Check for updates and ensure that both the Creative Cloud app and Illustrator are current.
- If the issue persists, try uninstalling Illustrator and reinstalling it through the Creative Cloud app.

Please provide a screenshot of the error message & system specs or any specific issues you encounter during the installation. So I can offer more targeted assistance.

Best,

Anshul Saini

T

Test Screen Name

Legend

Thanks. Do you already have a subscription (plan)? Which plan (check your account).

also, what is your system configuration - especially, is it an ARM processor? If not sure please tell us what laptop model you have. And how much RAM?

please take care to answer all of these questions.

TheOriginalGC

Author

Community Expert

Yes, I am a subscriber. One year plan, individual.

ARM64, Microsoft Surface Pro X Running Windows11 16 gig ram.

corygharrison

Participant

2024 and illustrator is STILL not available on my mostly brand new Surface Pro 11 running windows 11. What the literal (swear word here) #adobethecompanywelovetoghate

T

Test Screen Name

Legend

What do you mean "install to desktop"? You can't install apps to your desktop folder, if that's what you mean, though sometimes a shortcut is left on the desktop folder.

TheOriginalGC

Author

Community Expert

What I mean is that it thinks instead of installing to a desktop, it thinks I have an iOS mobile device and won't let me install.

Doug A Roberts

Community Expert

Do you see these three tabs at the top of the apps section in the CC app?

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