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Why can't I install Illustrator to my Windows 11 Arm based CPU desktop?

TheOriginalGC Community Expert
Community Expert ,
Nov 04, 2021 Nov 04, 2021

I just got a new device with Windows 11 preinstalled and I want to install Illustrator, but install to desktop isn't an option. What's up with that?

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correct answers 1 Correct answer

Anshul_Saini Adobe Employee
Adobe Employee , Nov 04, 2021 Nov 04, 2021

Hi there,

 

Sorry to hear about the trouble you are facing. I am afraid Illustrator is currently not supported on Microsoft SQ1 Arm-based processor (Surface Laptop X). Only Multicore Intel processor (with 64-bit support) with SSE 4.2 or later, AMD Athlon 64 processor with SSE 4.2 or later, and ARM-based M1's Apple silicon processor are supported. However, you may check out our system requirements page (https://helpx.adobe.com/illustrator/system-requirements.html) for more details.

 

Thanks & Reg

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Anshul_Saini Adobe Employee
Adobe Employee ,
Jan 26, 2024 Jan 26, 2024
In Response To Deleted User

Hi @Deleted User,

 

I'm sorry to hear about the issue you're facing. Installing Adobe Illustrator on a MacBook Pro with an M3 chip should be possible as Illustrator is supported on Apple Silicon.

 

Here are a few steps to troubleshoot:

    • Verify that you are using the latest version of the Creative Cloud application.
    • Check for updates and ensure that both the Creative Cloud app and Illustrator are current.
    • If the issue persists, try uninstalling Illustrator and reinstalling it through the Creative Cloud app.

 

Please provide a screenshot of the error message & system specs or any specific issues you encounter during the installation. So I can offer more targeted assistance.

 

Best,

Anshul Saini

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