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dalet71846420
Participant
December 7, 2016
Question

Why does Illustrator CC 2015 and CC 2017 lag my computer?

  • December 7, 2016
  • 4 replies
  • 3458 views

Hello,

I noticed after upgrading to Illustrator CC 2015 that no matter what project I am working on...heavy or light, my system grinds to a halt when using Illustrator 2015.

It doesn't lag immediately, more like 15 mins or so into my work that the mouse cursor, menus, and general interface begins to stutter and lag. My only remedy is to restart the program every 15 minutes or jump into CC 2014.


I figured it would be fixed in CC 2017 but it does the same thing.

Things I have tried to remedy:

  • Changing from GPU to CPU preview
  • Reinstalling both after using the clean up tool

I use Photoshop and After Effects 2017 with no issues.


My system specs:

Operating System

  Windows 10 Home 64-bit

CPU

  Intel Core i7 5820K @ 3.30GHz 38 °C

  Haswell-E/EP 22nm Technology

RAM

  64.0GB Unknown @ 1066MHz (15-15-15-36)

Motherboard

  MSI X99A SLI PLUS(MS-7885) (SOCKET 0) 33 °C

Graphics

  LG ULTRAWIDE (2560x1080@60Hz)

  NVIDIA GeForce GTX 980 Ti (MSI) 40 °C

Storage

  232GB Samsung SSD 850 EVO 250GB (SSD) 38 °C

  931GB Western Digital WDC WD10EZEX-00WN4A0 (SATA) 33 °C

  931GB Samsung M3 Portable USB Device (USB (SATA))

Optical Drives

  HL-DT-ST BD-RE WH14NS40

Audio

  NVIDIA High Definition Audio

This topic has been closed for replies.

4 replies

L
lighterside
Participant
February 23, 2017

Been dealing with lag for months... what gives with no official Adobe response to this issue??

    T
    thegondway
    Participant
    December 29, 2016

    Hi there, I had exactly the same issue with Illustrator CC 2015 and 2017. This is a Windows 10 issue, so that's the problem. I use Illustrator 2017 on my Windows 7 machine, and it runs as it should. Problem is, my Win 10 PC is newer, and has better specs.

    I then found out on a Reddit discussion that reverting to Ai CC 2014 solves the problem. I did this, and now I don't have anymore issues with Illustrator. This isn't the ideal fix, because we're foregoing 2017's new features, but I can live with Ai CC 2014's functionality. If you need to get Illustrator working immediately, this might be your best bet until Adobe fixes the Windows 10 issues.

    P.S. You can downgrade your Ai CC version right there within the Creative Cloud app.

    Good luck!

    D
    dalet71846420Author
    Participant
    December 30, 2016

    Hi yeah I noticed this myself and did keep reverting back to 2014 back when 2015 was the latest. I assumed it would be fixed in 2017 but obviously not!

    I'd say it was Adobe's issue not windows and for people who are paying lots of money monthly/yearly, its ridiculous that a common error hasn't been patched. Why should I have to downgrade my software when I am paying for the 'latest' versions.

    Have Adobe even acknowledged this bug?

      yaarche
      yaarche
      Participant
      December 8, 2016

      Sounds like Re: Illustrator CRITICAL Nvidia card bug . You need to disable the GPU Performance, after that restart AI. 

      Sorry for my bad english.

      P
      PXC
      Inspiring
      December 8, 2016

      could you please verify the Total CPU utilisation across all Adobe CEP HTML Engine processes? Normally each of these should be at 0/0.2%. Just open your Task manager (Ctrl+Shift+Esc) when working with Illustrator and verify whether or not the CPU usage for every Adobe CEP HTML Engine is low. Here is what I have right now:

      D
      dalet71846420Author
      Participant
      December 30, 2016

      Sorry for the late reply.

      It always says 0% but the CPU history shows a spike. Its as if pressing ctrl alt delete stops whatever process is causing the lag.

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