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A
assama84403393
Known Participant
October 11, 2021
Answered

Why does Illustrator slow down my computer?

  • October 11, 2021
  • 2 replies
  • 6691 views

I have noticed whenever I open Illustrator, all the apps in my system (including Illustrator), Adobe and others become really jittery and slow. The CPU does not go over 30%-50% usage, the Ram does not go over 50%, the GPU usage remains below 10-20% depending on the application.

This happens on both Intel and AMD systems. I don't understand where the bottleneck is coming from.

Is there anyway to figure out why the system becomes so slow that multitasking becomes near impossible. 

    This topic has been closed for replies.
    Correct answer Mike_Gondek10189183

    Are you  running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

     

    https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

     

    OOBE RESET WIN

    • Quit the Creative Cloud desktop app  (100% you must do this)

    • C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

    • The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

    • Delete all the files within the OOBE folder, but do not delete the folder itself.

    • Restart the computer and launch the Creative Cloud desktop app again.

     

     

    2 replies

    N
    nic0880
    Participant
    July 26, 2024

    This has been driving me nuts! It's a miracle. Thank you so much for sharing. 

    Y
    Yoshi31550171n9x1
    Participating Frequently
    July 29, 2024

    Hi Nic, i have the same problem. which of the solutions above was the one that worked for you? i already tried OOBE reset but didn't work

    Y
    Yoshi31550171n9x1
    Participating Frequently
    July 30, 2024

    Thank you for the update.

     

    Are you working on the computer in an Administrator account? If not, can you try if that changes anything?


    yes, i am using an administrator account

    A
    assama84403393Author
    Known Participant
    October 11, 2021

    Please note, the hardware specs are unimportant, especially if there is still some much left in the CPU, GPU and RAM usage. 

    Both sysytems run on SSDs.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community ExpertCorrect answer
    Community Expert
    October 11, 2021

    Are you  running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

     

    https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

     

    OOBE RESET WIN

    • Quit the Creative Cloud desktop app  (100% you must do this)

    • C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

    • The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

    • Delete all the files within the OOBE folder, but do not delete the folder itself.

    • Restart the computer and launch the Creative Cloud desktop app again.

     

     

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      October 11, 2021

      Hi there,

       

      Sorry to hear about your experience. In addition to the suggestions given by Mike, you may also follow the steps provided on this community post.

      Let us know if it helps.

       

      Regards,

      Ashutosh

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