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Why does Illustrator slow down my computer?

Forum|Forum|4 years ago
October 11, 2021
2 replies
6709 views

I have noticed whenever I open Illustrator, all the apps in my system (including Illustrator), Adobe and others become really jittery and slow. The CPU does not go over 30%-50% usage, the Ram does not go over 50%, the GPU usage remains below 10-20% depending on the application.

This happens on both Intel and AMD systems. I don't understand where the bottleneck is coming from.

Is there anyway to figure out why the system becomes so slow that multitasking becomes near impossible.

Performance

This topic has been closed for replies.

Correct answer Mike_Gondek10189183

Are you running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

OOBE RESET WIN

Quit the Creative Cloud desktop app (100% you must do this)
C:\Users\<user folder>\AppData\Local\Adobe\OOBE
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.

N

nic0880

Participant

This has been driving me nuts! It's a miracle. Thank you so much for sharing.

Y

Yoshi31550171n9x1

Participating Frequently

Hi Nic, i have the same problem. which of the solutions above was the one that worked for you? i already tried OOBE reset but didn't work

Y

Yoshi31550171n9x1

Participating Frequently

I've been reading through the comments. I also have a problem with Illustrator causing my PC to be generally slower when Illustrator is open. I'm not sure if it's exactly the same as your issue but what I notice is that Windows Explorer really struggles to navigate through files and folders. For example, if I open a folder and hold the down cursor key, it will struggle to scroll through all of the folders. It jumps, stops, skips, and the cursor is blinking the whole time. Creating, folders, moving files or folders are problematic. I have to select an item, and hold it for a second or two to wait for the cursor to stop blinking before I attempt to move it or duplicate it, or it will fail.

We have some things in common. Namely, we're both using Astute Graphics plugins yet that is not the problem because I've uninstalled the entire set of plugins and tried using Illustrator for an entire day and the problem is still there. The other thing we have in common is the AMD processor. This problem curiously started when I bought this machine brand new in early 2020. It's the first time I've had a machine with a AMD processor in 20 years. I kind of wonder if that is the problem. I've also done all of the remedies that were recommended for you and none of it works. Except the fonts. I never install fonts directly into Windows because Windows itself is not very good about handling fonts. I use a font manager but I don't think that's the problem. It still might be better to use a font manager though.

Lastly, Astute Graphics tech support is beyond awful.

same issue as you mate. even if removing the plugins i wrote above made this issue less frequent, it still happens and sometimes i believe it isn't even an issue of astute (because again, on my laptop everything works like a charm). i hope adobe investigates in this and gives a fix in the next update

A

assama84403393Author

Known Participant

Please note, the hardware specs are unimportant, especially if there is still some much left in the CPU, GPU and RAM usage.

Both sysytems run on SSDs.

Mike_Gondek10189183

Correct answer

Community Expert

Are you running the same account on 2 different computers and both are slow? Your account might be corrupt, or you have spyware on both computers.

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

OOBE RESET WIN

Quit the Creative Cloud desktop app (100% you must do this)
C:\Users\<user folder>\AppData\Local\Adobe\OOBE
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. In addition to the suggestions given by Mike, you may also follow the steps provided on this community post.

Let us know if it helps.

Regards,

Ashutosh

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Delete all the files within the OOBE folder, but do not delete the folder itself.

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Delete all the files within the OOBE folder, but do not delete the folder itself.

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