Why is illustrator continuously crashing on my iPad

[melissap45325681]

I've been using illustrator on my iPad lately and it suddenly began crashing after having it open for just a few minutes. It won't save the progress I have drawn in that time frame either. My OS is up to date and so is the application. I have shut down and re started my iPad, but the issue is still not fixed. Does anyone know how to resolve this issue?

[Monika Gause]

Please tell us about the hardware. Which iPad is it?

[Anubhav M]

Hello @melissap45325681,

Sorry to hear about this experience. Would you mind checking if all of your work is synced online (https://assets.adobe.com/cloud-documents)? If yes, kindly try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps. Also, check if the OS installed is up to date (https://support.apple.com/en-us/HT204204).

If the issue persists, kindly share the crash report so that we can investigate this further:

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
• Upload the file to (https://assets.adobe.com/files) and share a link to the file here or via DM.

Looking forward to hearing from you.

Thanks,

Anubhav