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C
cap10ad
Participant
January 15, 2019
Answered

Why is Illustrator opening an old version of my file?

  • January 15, 2019
  • 1 reply
  • 2206 views

It is opening an older version of the file I was working on. There's definitely only one file (not opening an earlier version I saved somewhere else or anything) so I am opening the correct one.

When I close it, the thumbnail of the file is the correct version under "Recent", but when I try and open it from there, it's the older version again.

I know I saved it correctly because I've quit and reopened it the other day and it was all correct. Today however is a different story..

Super frustrating, I hope someone can help me.

Thanks!

    This topic has been closed for replies.
    Correct answer Monika Gause

    I guess my desktop does sync with the iCloud (I'm running MacOS 10.14.3 beta) but I'm not entirely sure how to differentiate where the newer version of the file would be.

    I embedded the problem file in a new file, ungrouped and released all clipping masks but it just looks the same. Did I do something incorrectly?

    I really appreciate your help with all this.


    azip13  schrieb

    I guess my desktop does sync with the iCloud (I'm running MacOS 10.14.3 beta) but I'm not entirely sure how to differentiate where the newer version of the file would be.

    a beta system might be another issue. Illustrator is not yet tested on it so nobody knows what possible issues might be. I suppose you have access to Apple's bugbase, so this incident would definitely be something to report there. Also please post to http://illustrator.uservoice.com

    The issue with synching is that in some situations it throws off Illustrator completely. This includes different synching apps and services on Windows and Mac. For some they work, for some they don't.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 15, 2019

    Depending on the system the thumbnail is either taken from the PDF part of the file or it is saved as a picture inside the file.

    Please tell us what happened when you last edited the file. Did Illustrator crash? Show you some weird dialog boxes? Where did you save your file? On a server?

    Do you have a backup?

    C
    cap10adAuthor
    Participant
    January 15, 2019

    Nothing had happened. Just ended up quitting when I was done.

    And I'm not aware of having a backup, I'd just been working with the one file.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 15, 2019

    azip13  schrieb

    And I'm not aware of having a backup, I'd just been working with the one file.

    That is an issue in itself. You hould always make backups.

    Where do you save your files?

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