• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Why two Illustrator installed? Illustrator freezing every 5 min. How to clear Illustrator cache

New Here ,
Apr 13, 2023 Apr 13, 2023

Copy link to clipboard

Copied

There are two things that I need to ask besides Adobe Illustrator. 

 

1. Why do I need two versions when I only want one version, like Illustrator version 27 and not Illustrator version 26? As well as Photoshop version 24 and not having version 23 in my system take up too much space in the application. 

 

2 . I was working on a project for Adobe Illustrator, and suddenly, it just froze every 5 min. I don't know how to clear the cache, or is there a way to run it smoothly again? 

 

 

TOPICS
Performance

Views

546

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 13, 2023 Apr 13, 2023

Copy link to clipboard

Copied

1. you do not.  when updating to a new (major) version, you are given the option to uninstall the previous version. failing that you can still use the cc desktop app to uninstall any and all unwanted versions, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

for question2, i'll move your post to the ai forum. (but if you get no answer in one or two days, reset your preferences)

 

<moved from cc desktop bugs>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 13, 2023 Apr 13, 2023

Copy link to clipboard

Copied

As for question 2: Please tell us your hardware specifications.Particularly the amount of RAM

 

And: Since you seem to have issues with disk space: just hoe much is left on your disk?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 14, 2023 Apr 14, 2023

Copy link to clipboard

Copied

LATEST

Hi @Just_tony,

 

I understand your frustration with having multiple versions of Adobe Illustrator and Photoshop installed on your system, taking up space in your applications. It can be overwhelming to manage multiple versions when you only need one specific version for your work. You may check the "remove older version" option from Creative Cloud to prevent this in the future.

Anshul_Saini_0-1681501530356.pngexpand image

 

As for the freezing issue you're experiencing with Adobe Illustrator, I can imagine how disruptive that can be to your workflow. Freezing every 5 minutes can be frustrating and hinder your progress on your project.


Steps to clear the Illustrator cache are here:

(https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html).

Windows: https://www.youtube.com/watch?v=nfO7Ixi28oM

mac: https://www.youtube.com/watch?v=sfOCy-uehps

 

Please note that clearing the cache will reset any custom preferences or settings you may have made in Adobe Illustrator, so you may need to reconfigure them after clearing the cache.

 

I hope this helps in resolving the freezing issue with Adobe Illustrator. Let us know how it goes.

 

Best,

Anshul

Resetting Illustrator preferences resolves a variety of performance issues. Watch this video to reset Illustrator preferences manually after taking a backup of the Preferences folder, using keyboard shortcuts, and from within the application preferences. To manually backup and reset Illustrator ...
Resetting Illustrator preferences resolves a variety of performance issues. Watch this video to reset Illustrator preferences manually after taking a backup of the Preferences folder, using keyboard shortcuts, and from within the application preferences. To manually backup and reset Illustrator ...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines