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Mark.y.Mark
Mark.y.Mark
Known Participant
April 24, 2024
Question

Window moves when opening another .ai file

  • April 24, 2024
  • 1 reply
  • 1131 views

Hello,

 

I am expiriencing a rather sh*tty bug/problem. I am working in Indesign and illustrator in splitscreen (50/50) mode. When I am opening another illustrator file the window moves to a random (so it seems) position on my monitor. The 2 open files are within the same window but the second file (newly opened) dictates the position of the window. I think its not related to how (at what position) i've closed it the last time. It looks like it opens to a random position (sometimes to the full left, or bottom or top). I've tried a lot of things like application frame, every button in the UI interface menu, even solutions from indesign and acrobat but without any succes. 

 

Am i looking in the wrong place or is this something that simply cannot be fixed? 

 

Thanks in advance!

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 24, 2024

Hello @Mark.y.Mark,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, macOS System Report (https://adobe.ly/3JwGXJJ), and a screen recording of the problem (https://adobe.ly/3Ucjse6), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

Mark.y.Mark
Mark.y.MarkAuthor
Known Participant
April 25, 2024

Hello Anubhav,

 

Company policy restricts me from making screenrecordings. My OS is win10pro 22H2, Illustrator 28.4.1 

See attached 3 screenshots;  1st is Illustrator with file 'test 1' opened. 2nd is opening 'test 2' from folder. 3rd is new windowlocation. I hope this is sufficient!

 

Fyi; I cannot see that illustrator is installed on my pc from within CC.. It says there that only acrobat is installed even though Indesign and Illustrator are as well. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 3, 2024

Hello @Mark.y.Mark,

Thanks for sharing the details. To investigate further, would you mind trying to run Illustrator under Safe Mode (Windows) to check if it helps? Also, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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