windows 11 Illustrator 27.9 is not working properly. extremely slow. HELP!!!

Question

Since the last update form windows 11 I am unable to work in Adobe Illustrator 27.9

No matter how big the file is, it is always the circle running on the screen and i can do one move and have to wait several seconds. Anybody can give me support? I have attached the info about my laptop. I guess it should be no problem because of capacity of grafic card. i work perfectly with 3D.

Any changes of prefernces needed? Anybody can support me. I cannot work at all.

Sooni · Accepted Answer

Thxs for asking. I guess it was a combination of multiple problem and mainly caused by the speicific file itself.All fine now. Thxs for your support.Sooni

Anubhav M · Answer

Hello @Sooni,

We understand how frustrating it can be to experience performance issues while working in Illustrator. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

If the problem persists, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

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