Workspace Issues: Can't create New Workspace in AI 2025 - 29.3.1

Forum|Forum|11 months ago
March 26, 2025
2 replies
568 views

SInce the latest Illustrator 29.3.1 update, the Workspace has completely broke. I can't get previously save Workspaces to appear, and when I attempt to re-setup a New Workspace, I'm not able to save it or even Manage existing Workspaces, as the Menu/Windows/Workspace options are deactivated (never seen this). See attached screenshot.

Please help me.

Why, when selecting previously saved Workspace it won't appear?

Why am I not able to Manage existing Workspaces?

Why can't I create a New Workspace?

Apple iMac 2020, 3.8 GHz 8-Core Intel Core i7, AMD Radeon Pro 5500 XT 8 GB, 32 GB 2667 MHz DDR4 RAM, Ventura 13.6.7 macOS

Correct answer magnusviri

Try creating a new user account and see if the problem exists in the new account. If it does, then it's a computer/software problem. If the problem doesn't exist, it's probably a problem with the preference files in your original user home folder.

M

magnusviriCorrect answer

Participant

Try creating a new user account and see if the problem exists in the new account. If it does, then it's a computer/software problem. If the problem doesn't exist, it's probably a problem with the preference files in your original user home folder.

James Reynolds

MarkReynoldsAuthor

Known Participant

Thank you, James! I created a new user account, and the problem didn't exist there. So I reset the preferences and then I was able to create a new Workspace. Plus I found the many system locations that Adobe stores preference files (all over the place!) and was able to put pre-existing Workspace files there. Why does Adobe keep changing the locations of all the preference files???

MarkReynoldsAuthor

Known Participant

I need to edit this post/attachement. Would an Adobe employee please help me, as I'm not able to edit posts for some reason? Thank you!