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Workspace Missing/Empty, Tools Missing On Start Up

coolcaut
New Here ,
Dec 12, 2018 Dec 12, 2018

After a recent update, Illustrator is missing all tools/toolbars/panels except the main menu toolbar (file, edit, etc.), doesn't save my workspaces (it sees that I have saved past ones), lost my previous workspaces and won't activate any of the built in workspaces. Since this update, I have had to manually turn on the toolbars, windows and tools I want to access every time I open Illustrator.

This is super frustrating and a gigantic waste of my time. I haven't been able to find any exact questions that have the same issue as me but I have seen other issues with workspaces.

I am using Illustrator CC, version 23.01 on Windows 10. I believe that this started after the v23 update.

So far I've uninstalled and reinstalled with no help. Anyone else with this issue able to resolve it?

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correct answers 2 Correct answers

CarlaMotionG
New Here , Jan 17, 2021 Jan 17, 2021

I found this answer in another post and it worked for me!! 

"Open Ai, don't create a new file just click on the window tab> choose typography> then close Ai. Open Ai again then try creating a new file, then you can now choose your preferred workspace"

 

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Koen5EB0
New Here , Oct 25, 2022 Oct 25, 2022
  1. Close Illustrator
  2. Open Run by pressing "Win+R" and type "appdata" and click on enter key.
  3. Open Roaming from Appdata>Adobe>Rename Adobe IIlustrator and Adobe Illustrator 27 Settings folder to .old
  4. Start Illustrator now and check for the issue.
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mmrdesigner
Community Beginner ,
Jan 30, 2023 Jan 30, 2023
In Response To Monika Gause

LOL! "your only option is to commission an IT professional" - what great service!

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Monika Gause Community Expert
Community Expert ,
Jan 30, 2023 Jan 30, 2023
In Response To mmrdesigner

You said they offered to check out your system, but you declined. 

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