Workspace not appearing

[white_libra]

Hello,

since a couple of update of Illustrator (and also the update of MacOs to Ventura) it happens a lot that the interface of Illustrator, I mean all the workspace, won't load an only the canvas is appearing. If I hit tab to make it appears it only show the upper toolbar. I need to restart the app to make the interface visibile again. I've tried to reinstall deleteing all the prefs but nothing changed...

[Monika Gause]

Did you already reset the Illustrator preferences?

[Anubhav Majumder]

Hello @white_libra,

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the following steps and check if it helps:

• Close all Adobe applications
• Rename the UXP folder to UXP.old under Macintosh HD/Library/Application Support/Adobe/UXP
• Relaunch Illustrator

If the issue persists, kindly share some more information, like the exact version of the OS and Illustrator installed on your computer, and a few screenshots so that we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

[white_libra]

Thanks, will try for a couple of days as also Photoshop started doing this weird behaviour

[white_libra]

Actually tried to delete the prefs,delete the prefs from inside the app, delete the UXP folder as asked but still happen a lot. It happens usually when not already opened and I'm trying to open a file directly. After that I need to quit and reopen to see the panels

[white_libra]

so nothing else I can do?

[Monika Gause]

You can try and contact Customer Care: https://helpx.adobe.com/contact.html

[Anubhav Majumder]

Hello @white_libra,

Thanks for confirming that. Would you mind sharing a screen recording of the problem by following the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further?

Looking forward to your response.

Regards