you may have limited access to adobe apps or services

Question

I've been getting error messeges "you may have limited access to adobe apps or services" that i cant fix with the adobe limited acces repair. if i can fix it maybe it'll fiz the continue error: we cant verify your subscription status. when i click try again i get error 102. I've tried everything , deleted all the adobe apps, used adobe limited acces repair (found 0 errors) , i dont have any antivirus on, my tls is 1.2, please help .

Abhishek Rao · Answer

Hi @kamila22222,

I'm sorry to hear about the trouble you're facing! Let's get this sorted. Could you please share the following details to help us assist you better?

1. Which version are you using?

2. Is it Windows or macOS? Also, include the version (e.g., Windows 11, macOS 12.7, etc.).

3. When exactly does the error appear? (e.g., during launch, while using a specific feature, etc.)

Additionally, if possible, sharing a screen recording of the steps leading to the error would be very helpful for diagnosing the issue.

In the meantime, would you mind trying the following:

1. Ensure a stable connection as the error suggests issues verifying the subscription.

2. Reinstall the Adobe Creative Cloud App:

- Uninstall Creative Cloud Desktop.

- Download and reinstall it from Adobe's official website.

3. Clear Host Files: Sometimes, incorrect host file entries block Adobe servers. Follow this guide to reset the host file.

4. Manually Sign Out and Sign Back In:

- Open the Creative Cloud app, sign out, and sign back in.

If these steps don't resolve the issue, let me know, and I'll guide you further!

Thanks,
Abhishek Rao

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