netanel or eizenkot

Participant

Question

Your Illustrator license has expired.

Forum|Forum|3 years ago
November 2, 2022
2 replies
1818 views

cant install adobe

Hi, all my adobe programs don't work, in the past, I installed the programs when I worked for a company and now I bought a private account and when I installed it, it doesn't let me enter the program and register its shows "Your Illustrator license has expired."

This topic has been closed for replies.

Community Manager

Community Manager

Hello @netanel or eizenkot,

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

Close all Adobe applications
Uninstall the Creative Cloud app using this tool: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Follow the steps shared in this article: https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html.
Reinstall the Creative Cloud Desktop application: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Looking forward to your response.

Thanks,

Anubhav

Community Expert

Community Expert

Check which account you are logged in with on the top-right corner of the CC app.

netanel or eizenkotAuthor

Participant

im logged in to my account its the right one