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fmonnot
fmonnot
Inspiring
July 18, 2022
Answered

Zoom avec la souris

  • July 18, 2022
  • 1 reply
  • 4815 views

Bonjour, j'ai installé maz suite Adobe sur mon nouveau MacBook Pro OS 12.4 Monterey. J'ai un problème qui persiste avec Illustrator , je n'arrive pas à récupérer la préférence "zoomer avec la molette de la souris", la case est bien cochée dans les préférences pourtant...

This topic has been closed for replies.
Correct answer Anubhav M

Hello @fmonnot,

 

Thanks for confirming that. Kindly try rebooting your computer to safe mode and running Illustrator to check if it works.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Regards.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 18, 2022

Hello @fmonnot,

 

Sorry to hear about this experience. Could you elaborate on the issue you are facing after turning on the "Zoom with Mouse Wheel" preference? It would also be helpful if you could share a screen recording of the issue so we can investigate this further.


Looking forward to hearing from you.

 

Thanks,
Anubhav

fmonnot
fmonnotAuthor
Inspiring
July 19, 2022

Bonjour, 

sur mon ancien mac, dans illsutrator je pouvais zoomer juste en glissant un doigt sur la souris avec la touche "option" sur le clavier. Depuis l'installation d'Illustrator sur ma nouvelle machine cela ne fonctionne plus makgré l'option cochée dans les préférences...

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
July 19, 2022

Hello @fmonnot,

 

Thanks for confirming that. Kindly try rebooting your computer to safe mode and running Illustrator to check if it works.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Regards.

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