Zoom in not working with shortcut in Illustrator / Photoshop

Forum|Forum|5 years ago
November 3, 2020
3 replies
5156 views

Hi guys,

I have a small issue with zoom in shortcut (ctrl + ) in Illustrator and Photoshop.

In the last 24 hrs I had to sign out and log in in Windows to have active the zoom in shortcut.

It happens randomly because it's working until ...is not. Even if I close and restart the applications or turn off and on my keyboard is still not working. Only the log off is fixing this annoying small issue.

Zoom out and all other shortcuts are working perfectly.

Does anyone else have this issue?

Thanks
Radu

Correct answer FLORENCIA321506797ijo

Hello,

This problem just happened to me, and it turns out that what caused it was that my keyboard was set up in another language and not in English, which is my computer language. So, you need to switch the keyboard language, and you should be okay.

F

FLORENCIA321506797ijoCorrect answer

Participant

Hello,

This problem just happened to me, and it turns out that what caused it was that my keyboard was set up in another language and not in English, which is my computer language. So, you need to switch the keyboard language, and you should be okay.

Srishti Bali

Community Manager

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, could you please try launching your machine in Safe mode and let us know how it goes.

MAC: https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html

Windows: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti