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randolfm
Participating Frequently
June 1, 2020
Answered

Broken mouse wheel / Magic Mouse zoom in Illustrator v27.3

  • June 1, 2020
  • 13 replies
  • 17562 views

Since the Illustrator update today to v 27.3, the mouse wheel zoom (with Alt key) does not work properly. With a single step, the zoom jumps to a maximum of 64000%. Also, the zoom is not centered on the cursor, but is somewhere off. In addition, the navigator no longer works either, or only very confused. I have now tried it on several Windows computers with 3 different (logitech-) mice and everywhere the same problem. As long as this is not fixed, I will have to switch back to version 27.2 where it works fine.

    Correct answer Anshul_Saini

    Hello everyone,

     

    I am writing to provide an update on the issue with the mouse wheel or Magic Mouse zoom not working correctly in Illustrator.

     

    We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released an update that aims to address this problem. If you still experience issues with the mouse wheel or Magic Mouse zoom after updating, please feel free to reach out to me directly for further assistance.

     

    Best,

    Anshul Saini

    13 replies

    J
    johneh5FC4
    Participating Frequently
    January 11, 2024

    Facing similar issue. Zooms too fast. Using v28.1. Very painful. Please help

      D
      Daniel33132555zq6h
      Participant
      October 24, 2023

      This might be a bit late but the following method worked for me, go to Edit > Preferences > Performance > Enable GPU Performance and Animated Zoom.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity ManagerCorrect answer
      Community Manager
      March 3, 2023

      Hello everyone,

       

      I am writing to provide an update on the issue with the mouse wheel or Magic Mouse zoom not working correctly in Illustrator.

       

      We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released an update that aims to address this problem. If you still experience issues with the mouse wheel or Magic Mouse zoom after updating, please feel free to reach out to me directly for further assistance.

       

      Best,

      Anshul Saini

        Z
        zacp6478168
        Participant
        October 24, 2023

        Hi Anshul,

         

        I'm still experiencing this sensitive zoom issue with two different mice. I've tried multiple versions of Illustrator, including 27.3.1 and the latest 28.0 and every time I reboot, one tiny nudge of my scroll wheel sends the zoom from 25% to 6400%. I was running Mac OS Ventura and experienced this issue. Now I'm on Sonoma 14.0 and it's still happening. Any help?

          H
          Hacksaw
          Participant
          May 6, 2024

          This is happening to me on 28.1. Magic mouse, Sonoma 14.4.1

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            February 27, 2023

            Hi All,

             

            I hope this message finds you well. I wanted to provide you with an update on this issue we have been experiencing with Illustrator update v27.3.

             

            Our product team has made an attempt to address the issue in the prerelease build v27.3.1_629. Would you all mind trying the prerelease build and letting us know if the issue has been resolved for you?

             

            To join the Illustrator prerelease program, please follow these steps:

            1. Click on this link (www.adobeprerelease.com/)
            2. Go to the "Available Program" section to join the Illustrator prerelease.
            3. Accept the Prerelease agreement.
            4. Install the Prerelease build v27.3.1_629 by closing Illustrator and going to the Creative Cloud Desktop app > Prerelease section under apps > click on install. Please note that this will not replace the existing installation of the Release build of Illustrator.
            5.  

            However, if you are still experiencing the issue, please upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46336564-zoom-with-alt-wheel-is-way-too-sensitive-in-new-v2) and add your comment to get an update on it.

             

            Thank you for your cooperation and patience in resolving this issue.

             

            Best,

            Anshul Saini


            CC: @randolfm @Walter de Lima @sandm4n @alberts36702089 @nilsw78040767 @DAA-DS-01 @Lukey-t 

            @julien.cdf @TRENDWER @Petr Holusa

              D
              DAA-DS-01
              Participating Frequently
              February 23, 2023

              I am always amazed how you manage to sabotage basic functions with new "updates". Illustrator 27.3 jumps by several 1000% when zooming with pressed CTRL key and mouse wheel. After updating the graphics drivers (I suspected the animated zoom), reinstalling the mouse drivers, researching how to change the scroll speed, I downgraded Illustrator to 27.2. Mouse zoom works again and my workspace is also deleted. Thanks for nothing.


              Windows 10 - 22H2, Illustrator 27.3, RTX 2080, Logitech M720

              Anubhav M
              Community Manager
              Anubhav MCommunity Manager
              Community Manager
              February 23, 2023

              Hello @DAA-DS-01,

               

              We understand your frustration and apologize for the inconvenience caused by the broken mouse wheel zoom in Illustrator v27.3.

               

              We are able to replicate the issue in-house and have logged a bug with our product team. We're currently working on a fix and will keep you updated on the progress.

               

              In the meantime, would you mind upvoting the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46335589-mouse-...) to help us prioritize the issue and stay tuned for updates?

               

              As a temporary solution, you may roll back to the previous version (v27.2), where the mouse wheel zoom works fine.

               

              We appreciate your patience and understanding while we work to resolve this issue.

               

              Thanks,

              Anubhav

              L
              Lukey-t
              Participant
              February 23, 2023

              I use a Apple Magic Mouse prodominatly to navigate my illustrator files. After the last update when i use option and mouse to zoom it's become stupidly fast! Where can i change the sensitivity? It's not the same as usual scrolling, thats fine. Just the zoom rate.

              Many Thanks

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              February 23, 2023

              Hi @Lukey-t,

               

              We understand your frustration and apologize for the inconvenience caused by the broken mouse wheel zoom in Illustrator v27.3.

               

              We are able to replicate the issue in-house and have logged a bug with our product team. We're currently working on a fix and will keep you updated on the progress.

               

              In the meantime, would you mind upvoting the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46335589-mouse-...) to help us prioritize the issue and stay tuned for updates?

               

              As a temporary solution, you may roll back to the previous version (v27.2), where the mouse wheel zoom works fine.

               

              We appreciate your patience and understanding while we work to resolve this issue.

               

              Thanks,

              Anshul Saini

                Monika Gause
                Community Expert
                Monika GauseCommunity Expert
                Community Expert
                February 23, 2023

                I cannot reproduce that: https://youtu.be/4jOsAGjkuUg

                 

                It's either an issue with a particular mouse (mine is a Logitech Pebble) or indeed a preferences issue. Since people have also reported it happening with Mac OS, this doesn't seem to be a system thing.

                R
                randolfmAuthor
                Participating Frequently
                February 23, 2023

                Hi everyone, hi Monika, thanks for your answers!

                Yes, I have now tested it on different systems with different hardware and it is unfortunately the same everywhere.

                This is how it behaves on my laptop:
                https://youtu.be/yrYVH_-UaY0

                  Monika Gause
                  Community Expert
                  Monika GauseCommunity Expert
                  Community Expert
                  February 23, 2023

                  Wow, that's crazy.

                  Anshul already replied that the engineers could reproduce it and are at it. So hopefully they will solve it soon.

                    Anshul_Saini
                    Community Manager
                    Anshul_SainiCommunity Manager
                    Community Manager
                    February 23, 2023

                    Hi @randolfm @Walter de Lima @sandm4n @alberts36702089 @nilsw78040767,

                     

                    We understand your frustration and apologize for the inconvenience caused by the broken mouse wheel zoom in Illustrator v27.3.

                     

                    We are able to replicate the issue in-house and have logged a bug with our product team. We're currently working on a fix and will keep you updated on the progress.

                     

                    In the meantime, would you all mind upvoting the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46335589-mouse-scrolling-issue) to help us prioritize the issue and stay tuned for updates?

                     

                    As a temporary solution, you may roll back to the previous version (v27.2), where the mouse wheel zoom works fine.

                     

                    We appreciate your patience and understanding while we work to resolve this issue.

                     

                    Thanks,

                    Anshul Saini

                      W
                      Walter de Lima
                      Participant
                      February 23, 2023

                      Hello, I've the same problem. Windows 10.

                        N
                        nilsw78040767
                        Participant
                        February 23, 2023

                        This is unusable, please fix this as soon as possible.

                         

                        How can this pushed into a productive version?

                          D
                          DAA-DS-01
                          Participating Frequently
                          February 23, 2023

                          That is exactly the right question. Everyone makes mistakes, but sometimes in professional environments these mistakes are extremely annoying, cause costs or simply cost time for which I am not paid. I can hardly charge my customers for the fact that I had to spend 2 hours researching why my software no longer works.

                          BTW. I saw the post here too late and posted about it myself.
                          https://community.adobe.com/t5/illustrator-discussions/zoom-mouse-wheel-too-sensitive/td-p/13602844

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