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Help - Adobe Draw is gone and so are my files!

New Here ,
Jan 11, 2022 Jan 11, 2022

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Sad to lose adobe draw but they did note that they will send all my files to Fresco. Now Adobe Draw is gone and my files are nowhere to be found (nothing in Fresco). Is there any way to restore the files from Adobe Draw after the app is gone please? 
Many thanks! 

TOPICS
Bug , Feature request , File or project recovery , How to , Sync to desktop apps

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2022 Mar 16, 2022

Hi All,

This is to inform you all that the previous workarounds have stopped working. I am afraid there is no way to recover the files now if they were not synced to Creative Cloud.

 

However, if your Draw files got synced to Creative Cloud and didn't show up in Fresco, you can try locating them on this website https://adobe.ly/3eoSI3p and convert them to Fresco.

But if your Draw/ Sketch files are not on this website, then the files are unrecoverable now, and unfortunately, there are no workaroun

...

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Im having the same problem! I was completely unaware of adobe moving to fresco and as far as I know I was never logged in as I didn't know that was a feature! All of my work is gone and I don't know what to do. Please help!!

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Hi @Dana22610496dzvv & @chris22631086nzkt,

 

I've sent a DM. Please Check.

 

Regards,

Anshul Saini

 

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Hey, I'm having the same problem, I used Draw and Sketch, I didn't know that a lock-out was going to be happening since I hadn't used the apps in a little bit, but I went to today and found I had a similar problem
On Fresco I have a fraction of my work from the pair of discontinued apps, mostly just some edits I did for friends, but all my animations and personal works for completely gone.  I think it has something to do with offloaded projects?  I had to clear up a little space, so I'd offload all the ones I wasn't currently working on, but I still really want those files back, please tell me there's a way to retrieve them.

 

thank you for reading

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Community Beginner ,
Jan 15, 2022 Jan 15, 2022

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I am having the same issue. Please advise. 

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Adobe Employee ,
Jan 17, 2022 Jan 17, 2022

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Hi @Doodles22665506kv60 & @Katherine22673124tyut,

 

I've sent a DM.

Please check.

 

Regards,

Anshul Saini 

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New Here ,
Jan 18, 2022 Jan 18, 2022

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How have these helped at all? Why DM the person when you could answer on here and save everyone the trouble? Just post how to do it. Jesus Christ. 

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi @Jon-Michael22722430ovvd

 

I've sent a DM.
Please check!

If anyone else needs help recovering their files, please DM me.

 

Regards,

Anshul Saini 

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New Here ,
Jan 22, 2022 Jan 22, 2022

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I have the same problem! I lost everything on draw when they made us move to fresco

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Adobe Employee ,
Jan 23, 2022 Jan 23, 2022

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Hi @Garrett2278870320r9

 

I've sent a DM.
Please check!

 

Regards,

Anshul Saini 

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New Here ,
Jan 31, 2022 Jan 31, 2022

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I have the same problem only some of my files were recovered what do I do please help!

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New Here ,
Feb 21, 2022 Feb 21, 2022

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This is happening to me as well!! Please help !!!

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Community Beginner ,
Jan 27, 2022 Jan 27, 2022

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Insane.  So frustrating. 

 

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New Here ,
Jan 17, 2022 Jan 17, 2022

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I'm having this same issue!

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Hi @Kee22702020lsv0

 

I've sent a DM.

Please check!

 

Regards,

Anshul Saini 

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Community Beginner ,
Jan 19, 2022 Jan 19, 2022

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I expetiored spetiols Ivent proto labbiones vented chanerld vitiord into rare on prisoner with willeares ing greadiong fitchering mean glades onserpreassing both cariore catche and befor misread to homminge terneal sir,willon mas  explearing not words behavions onto my cheackaing onto i termin a examples forme on to,"words and sentens"been much more good habitering feel!

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New Here ,
Jan 19, 2022 Jan 19, 2022

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Im having trouble accessing my drawings too! Most of them didnt transfer only a few sketches. I had a ton of artwork that took hours, none were transferred.

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi @0urxz

 

I've sent a DM.
Please check!

If anyone else needs help recovering their files, please DM me.

 

Regards,

Anshul Saini 

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New Here ,
Jan 19, 2022 Jan 19, 2022

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I'm having the same issues and need help accessing my artwork.

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New Here ,
Jan 21, 2022 Jan 21, 2022

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Hi @Anshul_Saini 

Hello, I would like to have your help in the same problem with the lost adobe draw projects..

thank you in advance 

best regards 

Patrick Murakami

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hi @Patrick Murakami,

 

I've sent a DM. Please check.

 

Regards,

Anshul Saini 

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New Here ,
Jan 24, 2022 Jan 24, 2022

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I am having the same problem.

 

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Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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Wiss so waowuoo wondderfull imeageingg ... Thear.....is gud adobe //!

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New Here ,
Mar 24, 2022 Mar 24, 2022

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I have the same issue 

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New Here ,
May 09, 2022 May 09, 2022

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I'm having the same problem!! Please help ☹️

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