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Tara G
Participant
August 17, 2024

Can't seem to get Illustrator for Web to work on a Chromebook (still?) Help!

  • August 17, 2024
  • 8 replies
  • 1216 views

Did anyone ever figure out if the beta will ever work on the Chrome OS (on a Chromebook) again? We keep getting the "Unsupported Browser" error and I'd really like to use it for my high school kids in design class this fall. We start in a week. (I'm a teacher).

      8 replies

      A
      Andy5C44
      Participant
      April 8, 2025

      Hello, I'm in the same boat now in April 2025 and I'm still getting the "Unsupported Browser" for the online Illustrator on a Chromebook. Our Chrome OS is up to date.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 8, 2025

      Hello @Andy5C44,

      Currently, Illustrator on the Web is not supported on Chrome OS. I understand that this is not ideal, and I apologize for the inconvenience.
      I have shared your feedback with the product team, and you can expect improvements in this regard in the future. For the time being, please try using Illustrator on the Web on a supported device (https://adobe.ly/3XSjRVL) to check if it helps.

       

      Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

       

      Anubhav

      J
      Jmejia_1003
      Participant
      December 6, 2024

      My Chrombook is up to date and meets all requirements 

       

        Jess Telmanik
        Community Expert
        Jess TelmanikCommunity Expert
        Community Expert
        December 6, 2024

        Hi! For anyone running into this issue, please confirm that your Chromebooks meet all of the "Minimum" OR "Recommended" requirements and ensure you're using the most recent version of Chrome. This will help the team figure out exactly why some users are unable to access Illustrator on the Web. Thank you!
        Make sure to look under "Illustrator on the Web Beta"
        https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-web

        J
        Jmejia_1003
        Participant
        December 5, 2024

        Update. Trying to use Adobe Illustrator beta on the browser on my Chromebook with the lates version 130 and 64-bit as required but still, the beta browser is unsupported. This really sucks and am stressing out:(

          Jess Telmanik
          Community Expert
          Jess TelmanikCommunity Expert
          Community Expert
          October 25, 2024

          @Anubhav M are you able to provide an update on this?

            C
            cavendish_0010
            Participant
            September 11, 2024

            +1 from us. Photoshop and all other products work apart from Illustrator. 

            We bought license for 350 pupils and can't use this product as someone from the coding team forgot to add ChromeOS to supported operating systems. 

             

            Chrome OS is literally Chrome web browser so this should be a quick fix. 

              J
              james_1074
              Participant
              August 20, 2024

              Yes, please fix this ASAP! So many schools use Chrombooks now because they are relatively cheap and easy to manage.

              I also would like to use this with my students (middle schoolers). It's super frustrating especially given how well done the tutorial is for learning Illustrator on the web.

                Jess Telmanik
                Community Expert
                Jess TelmanikCommunity Expert
                Community Expert
                August 17, 2024

                @HARSHIKA_VERMA are you able to assist?

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