WebGL is supported, but Illustrator Web does say otherwise

[Luca Etienne Schulz]

Hi, dear Adobe Community,

I just bought the Adobe suite and wanted to use Illutrator inside Google Chrome (Version 125). My browser does support WebGL (Photoshop and Lightroom work without issues) but still, I get this error message:

WebGL isn't supported or is disabled
We can't open this file because WebGL isn't supported or is disabled, in your browser

I do work on ChromeOS Version 125, WebGL is working just fine on my end. Is this a known problem? Is there a workaround for this issue?

The attachments contains the `chrome://gpu` log file if a dev wants to take a look.

Thanks in advance,

Luca Etienne

[HARSHIKA_VERMA]

Hi @Luca Etienne Schulz,

Thank you for reaching out. Would you mind checking this article and trying the steps suggested: https://helpx.adobe.com/illustrator/web/troubleshoot-web-faq.html#chrome, and see if that helps?

Thanks for sharing the file. We'll share that with the team for further investigation.

We'll try our best to help.

Thanks,

Harshika

[Luca Etienne Schulz]

Hi @HARSHIKA_VERMA ,

Thanks for reaching out!

I already followed the FAQ before writing this article, yes. 🙂

Edit: Also, I noticed that I'm not the only one with this issue: https://community.adobe.com/t5/illustrator-on-the-web-beta-discussions/webgl-is-supported-on-my-chro...

Thanks,

Luca Etienne

[nd1990]

Same problem here. I'm on Linux and using Chrome latest version (124.0.6367.201)

[Matthew36530309rhuf]

WebGL is supported (see screenshot):

But Adobe says it isn't:

[Jess Telmanik]

Hi @Matthew36530309rhuf , which browser and system are you using?

[Benoit27636157pkjr]

Hi !

I have the same problem, despite the updates of Chrome and ChromeOS still the same problem on my Chromebook Acer Vero 514

[angeldiger]

I have the same problem, Samsung Galaxy Chromebook