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Hi, dear Adobe Community,
I just bought the Adobe suite and wanted to use Illutrator inside Google Chrome (Version 125). My browser does support WebGL (Photoshop and Lightroom work without issues) but still, I get this error message:
WebGL isn't supported or is disabled
We can't open this file because WebGL isn't supported or is disabled, in your browser
I do work on ChromeOS Version 125, WebGL is working just fine on my end. Is this a known problem? Is there a workaround for this issue?
The attachments contains the `chrome://gpu` log file if a dev wants to take a look.
Thanks in advance,
Luca Etienne
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Thank you for reaching out. Would you mind checking this article and trying the steps suggested: https://helpx.adobe.com/illustrator/web/troubleshoot-web-faq.html#chrome, and see if that helps?
Thanks for sharing the file. We'll share that with the team for further investigation.
We'll try our best to help.
Thanks,
Harshika
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Hi @HARSHIKA_VERMA ,
Thanks for reaching out!
I already followed the FAQ before writing this article, yes. 🙂
Edit: Also, I noticed that I'm not the only one with this issue: https://community.adobe.com/t5/illustrator-on-the-web-beta-discussions/webgl-is-supported-on-my-chro...
Thanks,
Luca Etienne
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Same problem here. I'm on Linux and using Chrome latest version (124.0.6367.201)
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WebGL is supported (see screenshot):
But Adobe says it isn't:
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Hi @Matthew36530309rhuf , which browser and system are you using?
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Hi !
I have the same problem, despite the updates of Chrome and ChromeOS still the same problem on my Chromebook Acer Vero 514
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I have the same problem, Samsung Galaxy Chromebook