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default7fonnhd4vvj5
Participant
June 4, 2021
Answered

Access temporarily disabled

  • June 4, 2021
  • 2 replies
  • 2252 views

I'm signing into use Adobe Illustrator and it's telling me 'For security reasons my access is temporarily disabled.' I have signed into my account and I don't have an option to contact the administrator. My payments are up to date. I work on my own and have no other support. Is there an Adobe email address for customer service?

This topic has been closed for replies.
Correct answer Monika Gause

Which system?

What kind of Adobe license is this? A personal subscription?

Is your system managed by your company's IT?

 

Which application throws that error? Is it really Illustrator? Or the system? The creative cloud app?

 

You can reach out to Customer Care via https://helpx.adobe.com/contact.html (chat window in the bottom right)

2 replies

M
martind34079532
Participating Frequently
November 11, 2021

Seems I cannot activate or deactivate CS6.

 

I reinstalled on new SSD from original DVD.

It would not let me deactivate on either of my old installations. One on Win7 the other on Mac.

I told Support that I could not activate CS6 because I get an Adobe error message when trying to login to enter my Activation Key saying

- TRY AGAIN LATER, for security reasons your account was temporarily disabled - for more information contact 'Adobe support'

 

They asked so I sent them screen shots of the message but after increasing the activation count they gave up.
I moved to France from the USA about 5 years ago and about 1 year ago opened a separate account for Adobe stock photos.

 

Help please.
After 4 sessions with support over 5 weeks I am no nearer.

 

D
Daniel27655284hknf
Participant
December 31, 2022

Did you ever figure this out? I'm experiencing the exact same problem but with Adobe Premiere Elements 2018, and support just keeps telling me to wait so I don't know what to do. Please let me know if you figured out what worked

M
martind34079532
Participating Frequently
January 1, 2023
Hi Daniel
As you are aware I had this problem for months even though I posted several times.
I had online chats with several Adobe support techs but they mostly said they could not help
until I took out a cloud subscription every month, or it was not their department etc etc etc.

It seemed fairly obvious to me the problem was an admin error with my account but no one wanted to help.

I kept going until eventually I happened upon the only tech support person who seemed to care. They understood what the deal was and fixed it in 5 minutes.

I would not deal with Adobe again.
What I would recommend is keep trying tech support chat until you hit the ONE person.

Good luck!!

M
Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
June 4, 2021

Which system?

What kind of Adobe license is this? A personal subscription?

Is your system managed by your company's IT?

 

Which application throws that error? Is it really Illustrator? Or the system? The creative cloud app?

 

You can reach out to Customer Care via https://helpx.adobe.com/contact.html (chat window in the bottom right)

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