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joaosp
joaosp
Inspiring
October 17, 2018
Answered

Adobe CC 2019 stuck on welcome screen

  • October 17, 2018
  • 8 replies
  • 28957 views

I've just updated my apps to the 2019 version of Creative Cloud, and I just started to see problems. When the app is opening, welcome screen is getting stuck, it's not loading anyway. I already tried to uninstall all my previous installations, run Adobe CC Cleaner, restarted my windows a lot of times, and then after installing adobe Creative Cloud app again and Illustrator, bingo, start screen is loading forever and ever.

See the image below, that's the only thing I see when I click to open Illustrator, but also is happening to Photoshop too.

Is that a bug or my windows installation could be corrupted? And, for the 2nd case, why the 2018 version was working fine?

    This topic has been closed for replies.
    Correct answer Marrrius

    I managed to solve this problem: just renamed one folder and... voila!

    Follow these instructions and let us know, if it works for you, too!

    C:\Users\'your user name'\AppData\Local\Temp

    Delete what's in there (I just renamed the folder by adding "old" in the name's end)

    8 replies

    S
    sobank95812404
    Participant
    March 8, 2020

    I saw your replies and appreciate it but this procedure hasn't helped me at all

    NetHawk
    NetHawk
    Known Participant
    February 4, 2019

    Great, that really did it! I just deleted the content of the temp folder. Some files couldn't be deleted, but it worked anyway. Thanks so much for posting this. This Illustrator behavior was totally annoying!

    M
    MarrriusCorrect answer
    Participant
    November 21, 2018

    I managed to solve this problem: just renamed one folder and... voila!

    Follow these instructions and let us know, if it works for you, too!

    C:\Users\'your user name'\AppData\Local\Temp

    Delete what's in there (I just renamed the folder by adding "old" in the name's end)

    jakobp74438836
    jakobp74438836
    Participating Frequently
    November 21, 2018

    Amazing, works for me too! Thanks

    jakobp74438836
    jakobp74438836
    Participating Frequently
    November 21, 2018

    I have the same issue since yesterday.

    sathiyendran17
    sathiyendran17
    Participant
    November 10, 2018

    You will face the issue when you are sign out from the creative cloud app.

    It works for AE and PS ....But not for PP..

    P
    porsa3idy
    Participant
    November 8, 2018

    Every new version of PS we find a problem and all we can do just waiting for new update

    R
    robertob21487108
    Participant
    November 7, 2018

    I tried so many things from the forums and it might help you or others while Adobe fixes the issue. You can disable the welcome screen in the preferences.

    Nitish Agarwal
    Adobe Employee
    Nitish Agarwal
    Adobe Employee
    October 18, 2018

    Hi,

    Please reach out to me at nitiagar@adobe.com and see what we can do further.

    Thanks

    Nitish

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