Adobe DESTROYING peoples livelihoods

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@P T Hartnett  schrieb:

The current glitch isn't yet among the thousands of issues other Adobe Forums posters have complained of, so there are no helpful suggestions as to fixes or work-arounds.

 

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This forums exist to then ask about the things that you cannot find solutions for.

I know this thread is a little outdated but what you said is still valid, maybe even more so as the company I work for bought into what is the Adobe Experience NIGHTMARE (and we're paying dearly for it since their customer service is gosh awful), and as they keep buying up perfectly good applications and either letting them rot to remove any competition or ruining them inside out with their lack of ingenuity and forethought for the end user (thank the design gods they didn't do the same to Figma). They know very little about user experience even though they've been n the biz for over 30 years. I wish the stuck with the basics - Photoshop, Illustrator, Premiere. Instead of caring about your investors, think about your customers.

Alternative professional design software Affinity Designer, Photo and Publisher is here

Affinity - Professional creative software

Adobe has Feature Request/Bug Report Form if you are having a problem or want a new feature with Adobe software, this is where you can show your concern. I personally keep one earlier version on my system for the first few months of the new release. It is really hard to account for the millions of variables with all of the different operating systems and configurations so I assume some bumpy times in the first couple months. (very rarely are they big) but if I have to I can go back to an earlier version by downloading it from the Creative Cloud. (I don't uninstall the earlier version so it is already there)

I cannot personally live without Adobe but if you are not happy, I am sure there are other software you can use. I actually use some of the competition but most of my work is in Adobe because of the connections I have with other Adobe software. Thank you Adobe for making so many neat apps! I am in awe… I remember when it was just Illustrator, Photoshop and fonts! (I am still hoping for a few feature requests… fingers crossed!)

Courtney,

I can completely understand your frustration.  I luckily have a Wacom Cintiq Companion 2 and a MobileStudio Pro.  Both are running Windows 10 and I seem to run into very few issues.  I do hit bumps everyonce in awhile and I am like 'Oh No', but then I come into the forums and ask for help and usually advice from different people.

But people in the forums are here to help.  That is what community is about.  All the ACPs really want to help and I see that an Adobe Staffer also approached the problem.

The good thing is that most bugs or glitches get solved either in updates or by answers from the community.

I know my comment does not solve much.  I just wanted to let know that I hear you.

Peter Villevoye and millions more people have had trouble with it ever since they started using it, there is a reason it is refereed to as "Irritator".  I may not have your 31 plus years experience but I do have over 20 years professional user experience. I know how to use the program and to keep files optimized etc, but I really do appreciate your suggestions that the problem is that im just not using the software correctly -  I guess the fact Illustrator STILL doesnt CLIP the transparent pixels outside of a CLIPPING mask when rasterizing or exporting a clipping mask isnt an example of Illustrator actively ignoring one of the most commonly complained about design flaws since it was first created right? its not a major, ongoing bug / design flaw that Adobe refuses to fix or address release after release? guess im just imagining things right?

c.pfaffenbichler  this is an adobe owned and operated site with paid employees lurking here, not sure what you're getting at, are you suggesting I have no right to vent my frustration on these forums in the hopes that maybe, somebody at Adobe may actually realize just how annoyed their paying customers are? if so, I respectfully disagree.  Do you see that reply above from   Om Nath Jha and that Adobe logo next to their name? Did you want to try another overly condescending attempt at belittling me? go on, might make you feel better.

John Mensinger Making a condescending, presumptuous pointless remark is not helpful either, believe it or not.
FYI its a machine at work, I would never buy an over priced & under-powered Apple device, but in this industry, unfortunately, its still the norm to use Macs. Many of the problems do appear to be more prevalent with Macs than with my home Windows PC.... This doesnt mean, however, that Mac's hardware / software are the source of the problem, it only means Adobe are creating programs that work better on windows than they do on Mac. Maybe something to do with the fact they are currently relying on their paying customer to be beta testers and the majority of users are on windows, I dont know, alI know is the problems I am having, with Illustrator specifically, are legacy issues that have been ongoing for almost 2 decades, the problems are always more noticeable on Macs but that does nothing to solve my issue, I am essentially forced to use a mac at work and would like Adobe to fix the ongoing issues that have plagued their software since day one.

Hi Courtney,

Sorry to hear that you are facing problems with Illustrator. Let me assure that we're always there to assist you. I can share the troubleshooting steps here which you try. You can also reach out to our phone or chat support for a one-on-one troubleshooting session where one of our experts can work with you to check it further and help you.

I've also sent a direct message to you, please check it and let me know so that we can assist you further.

Thanks,

Om

NONE of these replies are helpful in ANYWAY, stop rubbing each others egos and trying to boost your adobe standing. they suck and dont care about you or your attempts to placate their annoyed paying customers. Stop defending this horrible company and stop deleting my replies you censorial shills.  Adobe will eventually be torn apart for renting their customers crappy buggy bloatware and expecting us to act as paying beta testers. this wont fly much longer. good day

I understand your frustration but are the epithets really necessary? Does this ever get you a better service anywhere (restaurants, grocery store, gas station, job search,etc...)? Frankly, I doubt it. In my long experience kindness  always gets better results.

This being said, I am sure you will be helped if you use the right contact information mentioned above.

The Illustrator team uses Uservoice to gather feedback about any bugs you may encounter and any features you'd like to request. Unlike these Forums, Adobe Illustrator Feedback is where your comments are much more likely to be seen by Adobe employees who would be able to make any changes based on your feedback.