Adobe Illustrator freezes on initialization screen and stops responding

Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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Hi, I got this problem today where Adobe Illustrator freezes on the initialization screen and stops responding. I was using AI 2020 when it happened. I then unistalled and reinstalled it, but the problem still persisted. I'm now using AI 2021 and it's the same. I think it started happening after I installed a font which I uninstalled soon after. The program worked for a time after that, but it stopped responding again after I closed  and relaunched it.

 

I'm running it on a Dell laptop with 8gb RAM, Nvidia GTX 1050 and Intel UHD Graphics 630. I tried running the diagnostics but it's also not responding, so I can't get any error codes. I'll attach some photos below.

 

There doesn't seem to be an answer on the internet yet. If anyone has an idea on how to fix this pls let me know. Thanks com.adobe.AdobeSplashKit.GraphicWindowClass 4_20_2021 7_58_02 PM.png

Not responding initialization screen

Screenshot 4_20_2021 7_58_08 PM.png

 

TOPICS
Bug, Draw and design, Performance

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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yes, i have a couple of hours ago but it didn't work as well. thank you for replying.

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