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J
jc5E1F
Participating Frequently
December 7, 2020
Answered

Adobe is driving me nuts!

  • December 7, 2020
  • 2 replies
  • 558 views

I can't export a file of 920x540 on a 72 dpi resolution. It says "The operation cannot complete because of an unknown error. [!now]. what is pi*sing me off, is I have a rush project and this thing occurs. I can't use my illustrator properly. its just a small size. but cant even export. Tech help wanted!

This topic has been closed for replies.
Correct answer Ton Frederiks

pixels.


That size should no be a problem.

Anything special with the content?

Did you try to reset your preferences?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

2 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
December 8, 2020

If it is urgent, can you try Photoshop? Open the .ai or copy paste as smart object.

J
jc5E1FAuthor
Participating Frequently
December 8, 2020

well, thats what I did. but I will not do it forever. it has to be fix..

J
jc5E1FAuthor
Participating Frequently
December 8, 2020

About the size of your file 920 X 540 what? Pixels, Meters?


pixels.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 8, 2020

Which version?

Which system?

Exactly what do you want to export exactly how and exactly where?

Can you export a simple new file of the same size?

J
jc5E1FAuthor
Participating Frequently
December 8, 2020

well ive tried that. creating a new file and copying my asset to a new file, but it I get the same error. The problem occur in v25.01 and tried to downgrade to v25 and I still get the error. I wanted to export in a .png I tried it in jpeg, both doesn't work.

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