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Ai Character UI text is too big

New Here ,
Aug 10, 2020

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Hi all,

Strange problem that I've always had with Ai. I hope you can help me.
For some reason, the Character menu and the Effects menu UI text are larger sized text than the rest of the interface. Below, you can see the size of the "Iska" typeface. This is the standard UI size for my computer. All the rest of UI is in that size. The Character UI text size is much larger, which makes it hard to view the available fonts.
Any suggestions how to fix this?

 

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Ai Character UI text is too big

New Here ,
Aug 10, 2020

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Hi all,

Strange problem that I've always had with Ai. I hope you can help me.
For some reason, the Character menu and the Effects menu UI text are larger sized text than the rest of the interface. Below, you can see the size of the "Iska" typeface. This is the standard UI size for my computer. All the rest of UI is in that size. The Character UI text size is much larger, which makes it hard to view the available fonts.
Any suggestions how to fix this?

 

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Bug, Type

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53

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Adobe Employee ,
Aug 10, 2020

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Hi Michael,

 

Sorry to hear about your experience. This is really unusual behavior. Would you mind sharing version of the OS & Illustrator?

Are you using Adobe Illustrator on a secondary or external monitor?

 

Please try resetting the Adobe Illustrator preferences and see if that helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Aug 11, 2020

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Thanks for your reply.

I'm using Windows 10 and Illustrator CC, and yes, I use a laptop with an additional monitor. They are both set for the same dpi and resolution.

I tried resetting the preferences and it didn't change.

 

Edit: Actually this question got me thinking and I tried opening Ai on the laptop screen, not on the external monitor. It works fine! All of the UI text is the same size. So it seems to be something about my monitor?


Please let me know if you have any suggestions.

Thanks again!

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New Here ,
Aug 11, 2020

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Update: I re-installed the monitor driver and no change.
I don't think this is a problem with Ai, but with the way my monitor interacts with Ai.

But maybe it is a problem with Ai, as I tried checking this with PS and ID and this is only happening with Ai.

 

This is very strange and very frustrating.

Edit: I contacted Adobe Help and they told me that it is working as intended. That nothing is wrong with it. Maybe I'll try chatting with a different person, as this is clearly not the case!

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Adobe Community Professional ,
Aug 11, 2020

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Frankly speaking, I'm not quite sure about what you are talking in that case.

 

Does your screenshot indicate that you are only seeing a fragment of the dropdown menu in the Characters palette? Is it cropped? Or something else?

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