AIRobin error message

Forum|Forum|6 years ago
December 5, 2019
6 replies
10086 views

Running curent version of Adobe Illustrator 2020 (24.0.1). OS Mojave 10.14.6

The error message reads "the document could not be opened. AIRobin cannot open files in the "Adobe Illustrator document" format." This occurs when I attemp to launch the file by double-clicking or from Bridge.

As a work around, I access the file by launching AI, choosing file > open and navigating to the file.

Bug

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Correct answer romantic_Walrus5C1F

Open preferences and go to the file type associations - reassign all the extensions set to AiRobin to open in illustrator and it should work. Same thing happened to me and this seemed to fix it. Not sure what AiRobin is, could have been an update that changed my settings.

S

slidviscous

Participating Frequently

This bug continues to occur with every update of Bridge. AI files default to opening with SI Sniffer.

S

slidviscous

Participating Frequently

This happens with every update of Bridge. C'mon, man.

J

joseph stutts

Participant

Same issue. The previous solve in Bridges preferences no longer works either. Way to go Adobe!

L

leelisapete

Participant

I am just beginning to have this problem after latest Adobe updates. I have changed all file association from AiRobin to Illustrator and still files will not open from Bridge. When trying to open from Bridge, it even says Illustrator is the default.

M

Max Dolberg

Participant

Same issue here

S

SpeedProScottsdale

Participant

I had the same problem.. I couldn't find this unkown program (AIRobin) to remove it. I ended up uninstalling Illustrator and AIRobin disapeared from Bridge. I then reinstalled Illustrator and it worked as normal agian.

R

romantic_Walrus5C1FCorrect answer

Participant

Open preferences and go to the file type associations - reassign all the extensions set to AiRobin to open in illustrator and it should work. Same thing happened to me and this seemed to fix it. Not sure what AiRobin is, could have been an update that changed my settings.