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myvancouver
Known Participant
July 16, 2018
Answered

AMD Radeon Vega 8 Mobile Graphics and Illustrator GPU Performance

  • July 16, 2018
  • 2 replies
  • 16637 views

Is my AMD Vega 8 MOBILE Graphics not compatible with Illustrator CC 2018 22.1 (64 bit)?

If so, what do I need to change so it shows as a compatible GPU in Illustrator?

Regards

    This topic has been closed for replies.
    Correct answer Monika Gause

    Does it support Open GL 4.x?

    Other than that: an engineer might need to step in here.

    Or you might need to contact Customer Care.

    Contact Customer Care

    2 replies

    myvancouver
    Known Participant
    July 16, 2018

    I have read the Illustrator system requirements and as best I can tell, my AMD Radeon Vega 8 Mobile Gfx GPU, my HP Envy x360 with AMD Ryzen 5 2500U processor with 8Gb RAM, and 64-bit Windows 10 meets all of the requirements...

    ...unless I missed something.

    Could you kindly double check me?

    Thanks and Regards

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    July 16, 2018

    Does it support Open GL 4.x?

    Other than that: an engineer might need to step in here.

    Or you might need to contact Customer Care.

    Contact Customer Care

    myvancouver
    Known Participant
    July 16, 2018

    I have looked all through AMD's website and it mentions the Vega GPUs are OpenGl 4.6, but it does not say specifically my exact GPU. However, I run AutoCAD and other math intensive and 3D vector modeling programs with out any problems, so I would be VERY surprised if my GPU is not OpenGl 4.x.

    How can my issue reach an engineer on your side?

    Thanks again

    Monika Gause
    Community Expert
    Community Expert
    July 16, 2018

    You need to get a card that meets the specs:

    Adobe Illustrator system requirements