AMD Radeon Vega 8 Mobile Graphics and Illustrator GPU Performance

Community Beginner ,
Jul 16, 2018 Jul 16, 2018

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Is my AMD Vega 8 MOBILE Graphics not compatible with Illustrator CC 2018 22.1 (64 bit)?

If so, what do I need to change so it shows as a compatible GPU in Illustrator?

Regards

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Adobe Community Professional , Jul 16, 2018 Jul 16, 2018
Does it support Open GL 4.x?Other than that: an engineer might need to step in here.Or you might need to contact Customer Care.Contact Customer Care

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Adobe Community Professional ,
Jul 16, 2018 Jul 16, 2018

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You need to get a card that meets the specs:

Adobe Illustrator system requirements

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Community Beginner ,
Jul 16, 2018 Jul 16, 2018

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I have read the Illustrator system requirements and as best I can tell, my AMD Radeon Vega 8 Mobile Gfx GPU, my HP Envy x360 with AMD Ryzen 5 2500U processor with 8Gb RAM, and 64-bit Windows 10 meets all of the requirements...

...unless I missed something.

Could you kindly double check me?

Thanks and Regards

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Adobe Community Professional ,
Jul 16, 2018 Jul 16, 2018

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Does it support Open GL 4.x?

Other than that: an engineer might need to step in here.

Or you might need to contact Customer Care.

Contact Customer Care

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Community Beginner ,
Jul 16, 2018 Jul 16, 2018

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I have looked all through AMD's website and it mentions the Vega GPUs are OpenGl 4.6, but it does not say specifically my exact GPU. However, I run AutoCAD and other math intensive and 3D vector modeling programs with out any problems, so I would be VERY surprised if my GPU is not OpenGl 4.x.

How can my issue reach an engineer on your side?

Thanks again

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Adobe Community Professional ,
Jul 16, 2018 Jul 16, 2018

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Please contact Customer Care via the link I posted above.

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Community Beginner ,
Jul 17, 2018 Jul 17, 2018

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Did you mark this issue as answered? I have an open case number with Adobe who is looking in to this. No one has given me resolution on this issue yet.

Regards

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New Here ,
May 31, 2021 May 31, 2021

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I too have the exact laptop as above, and the exact same issue... please explain here adobe... 

 

not good enough to be honest...

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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This is a public forum.

If you want to get in contact with an Adobe support person, please go to: https://helpx.adobe.com/contact.html

They can login to your system to check this out.

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