AMD Radeon Vega 8 Mobile Graphics and Illustrator GPU Performance

[myvancouver]

Is my AMD Vega 8 MOBILE Graphics not compatible with Illustrator CC 2018 22.1 (64 bit)?

If so, what do I need to change so it shows as a compatible GPU in Illustrator?

Regards

[Monika Gause]

You need to get a card that meets the specs:

Adobe Illustrator system requirements

[myvancouver]

I have read the Illustrator system requirements and as best I can tell, my AMD Radeon Vega 8 Mobile Gfx GPU, my HP Envy x360 with AMD Ryzen 5 2500U processor with 8Gb RAM, and 64-bit Windows 10 meets all of the requirements...

...unless I missed something.

Could you kindly double check me?

Thanks and Regards

[Monika Gause · Accepted solution]

Does it support Open GL 4.x?

Other than that: an engineer might need to step in here.

Or you might need to contact Customer Care.

Contact Customer Care

[myvancouver]

I have looked all through AMD's website and it mentions the Vega GPUs are OpenGl 4.6, but it does not say specifically my exact GPU. However, I run AutoCAD and other math intensive and 3D vector modeling programs with out any problems, so I would be VERY surprised if my GPU is not OpenGl 4.x.

How can my issue reach an engineer on your side?

Thanks again

[Monika Gause]

Please contact Customer Care via the link I posted above.

[myvancouver]

Did you mark this issue as answered? I have an open case number with Adobe who is looking in to this. No one has given me resolution on this issue yet.

Regards

[JLGphotographics]

I too have the exact laptop as above, and the exact same issue... please explain here adobe... 

not good enough to be honest...

[Monika Gause]

This is a public forum.

If you want to get in contact with an Adobe support person, please go to: https://helpx.adobe.com/contact.html

They can login to your system to check this out.