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dantrobak
dantrobak
Known Participant
May 4, 2017
Answered

Apps won't open, stuck at startup screen

  • May 4, 2017
  • 2 replies
  • 4741 views

Having trouble this week with Indesign, Photoshop, and Illustrator not opening on 10.11.6

What can I do?

    This topic has been closed for replies.
    Correct answer Om Nath Jha

    Hi Dan,

    If I get it, all three apps (AI, ID and PS) are not launching and getting stuck at the splash screen?  Were they working fine earlier? Is it a new install? Please restart your computer once and then check.

    Regards,

    Om

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    May 4, 2017
    • Check  Adobe Creative Cloud App is running, and are there any errors coming from that.
    • Check  Adobe Acrobat is functioning  and installed.

    If those 2 apps are running good then:

    RESET CLOUD OOBE

    Mac

    Quit Illustrator & Creative Cloud (go to cloud icon on top right, click on gear icon, quit)

    Mac Finder >> Shift Command G

    enter: ~/Library/Application Support/Adobe/OOBE

    Move your OOBE folder somewhere (eg: desktop)

    Windows

    Exit Creative Cloud app

    remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE

    RESET CLOUD CACHE MAC

    Finder >> Command+Shift+G

    ~/Library/Caches/CloudKit/

    Trash: CloudKitMetadata, CloudKitMetadata-shm, CloudKitMetadata-wal

      dantrobak
      dantrobakAuthor
      Known Participant
      May 4, 2017

      Thanks, I rebooted in safe mode. Then rebooted again. It's working for now.

      I've had no problems until this week. Now lots of restarting.

      Om Nath Jha
      Om Nath JhaCorrect answer
      Legend
      May 4, 2017

      Hi Dan,

      If I get it, all three apps (AI, ID and PS) are not launching and getting stuck at the splash screen?  Were they working fine earlier? Is it a new install? Please restart your computer once and then check.

      Regards,

      Om

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