Blank Screen on Illustrator on Mac OS

[Locster]

When I open the illustrator app everything is blank.

When I try and open a new document basically samething, the new document window opens but I can not see anything or choose anything.

{Renamed by MOD}

[Srishti Bali · Accepted solution]

Hi there,

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

• Rename CEP folder from /Library/Application Support/Adobe  to CEP.old
• If that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.old
• If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud Desktop app (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html).

Let us know if this helps or if you have any further questions.

Regards,

Srishti

[MdhArt]

None of this worked. Nothing but a white screen and wasted time. Current machine: OS X Big Sur 11.4 (was occuring before the latest update, today 5/24/2021) and on PC: win10 64bit. Everything up to date. 

This is disappointing. Any more ideas??

[Monika Gause]

If uninstalling and resetting doesn't help, then the next thing would be to contact Customer Care, so they can have a look inside your system https://helpx.adobe.com/contact.html

[MdhArt]

Thanks Monika, I replied to your other post as well, but - I got it working (viewing?) again by selecting "view" and "pixel view" or something like that, then closed the file, and reopened from Creative Cloud - all works now. Strange. 

Thank you so much for your replies, I appreciate it!

[EdduVaz]

the best solution i got to my OS Illustrator 2020 24.2.0 was:

In preferences check the box that says "Use Legacy New Document dialog"