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Blank Screen on Illustrator on Mac OS

New Here ,
May 26, 2020

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When I open the illustrator app everything is blank.

When I try and open a new document basically samething, the new document window opens but I can not see anything or choose anything.Screen Shot 2020-05-26 at 2.52.28 PM.pngScreen Shot 2020-05-26 at 3.08.14 PM.png

 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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Blank Screen on Illustrator on Mac OS

New Here ,
May 26, 2020

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When I open the illustrator app everything is blank.

When I try and open a new document basically samething, the new document window opens but I can not see anything or choose anything.Screen Shot 2020-05-26 at 2.52.28 PM.pngScreen Shot 2020-05-26 at 3.08.14 PM.png

 

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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Views

984

Likes

Translate

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May 26, 2020 0
Adobe Employee ,
May 26, 2020

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Hi there,

 

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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May 26, 2020 1
EdduVaz LATEST
Explorer ,
Jun 27, 2020

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the best solution i got to my OS Illustrator 2020 24.2.0 was:

In preferences check the box that says "Use Legacy New Document dialog"

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Jun 27, 2020 0