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L
Locster
Participant
May 26, 2020
Answered

Blank Screen on Illustrator on Mac OS

  • May 26, 2020
  • 3 replies
  • 28411 views

When I open the illustrator app everything is blank.

When I try and open a new document basically samething, the new document window opens but I can not see anything or choose anything.

 

 

 

{Renamed by MOD}

Correct answer EdduVaz

the best solution i got to my OS Illustrator 2020 24.2.0 was:

In preferences check the box that says "Use Legacy New Document dialog"

3 replies

B
Byron Graphics
Participant
June 6, 2023

En windows sucede lo mismo, desinstale la aplicación y volví a instalar desde creative cloud, así se soluciono el problema.

 

A
Community Manager
Anubhav MCommunity Manager
Community Manager
June 8, 2023

Hello @Byron Graphics,

 

We're glad to hear that your issue has been resolved by reinstalling Illustrator. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

 

Thanks,

Anubhav

    EdduVaz
    EdduVazCorrect answer
    Inspiring
    June 27, 2020

    the best solution i got to my OS Illustrator 2020 24.2.0 was:

    In preferences check the box that says "Use Legacy New Document dialog"

      Jae Rae Creative
      Jae Rae Creative
      Participant
      June 29, 2021

      @EdduVaz Bless your heart. Illustrator and Photoshop where giving me the black screen of death after the Big Sur upgrade and this is the only this that worked!

       

      I was starting to get into full panic mode, as I have a major project due. HOLY FACK this is not a cool bug at all. 

       

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        May 26, 2020

        Hi there,

         

        Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

         

         

        Let us know if this helps or if you have any further questions.

         

        Regards,

        Srishti

          M
          MdhArt
          Inspiring
          May 25, 2021

          None of this worked. Nothing but a white screen and wasted time. Current machine: OS X Big Sur 11.4 (was occuring before the latest update, today 5/24/2021) and on PC: win10 64bit. Everything up to date. 

           

          This is disappointing. Any more ideas??

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            May 25, 2021

            If uninstalling and resetting doesn't help, then the next thing would be to contact Customer Care, so they can have a look inside your system https://helpx.adobe.com/contact.html

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