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imsam67
imsam67
Participant
November 23, 2019
Answered

Can't activate fonts

  • November 23, 2019
  • 3 replies
  • 16844 views

I have active subscription to Creative Cloud. The other day, I used a font that I picked from the fonts library in an Illustrator design.

 

Now, every time I open it, the background is pink and when I try activating the font, it spins and spins and does nothing -- see below. Any idea how to fix this issue?

This topic has been closed for replies.
Correct answer Myra Ferguson

Ooh... you should have an "f" at the top. There is a part in the troubleshooting that gives instructions for when the font menu is blank. You might also try that for the "f" completely missing.

 

I'd also continue down the original troubleshooting list to sign out of Creative Cloud and restart your computer. Something is keeping your Creative Cloud account from talking to Adobe Fonts. Maybe one of those steps (or a combination of them) can restore that connection.

3 replies

D
DBONA
Participant
May 17, 2023

It also happens to me, I activated the fonts but it doesn't allow me to use them on Indesign software

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
May 18, 2023

Does it work if you restart your computer?

Myra Ferguson
Community Expert
Myra FergusonCommunity ExpertCorrect answer
Community Expert
November 23, 2019

Ooh... you should have an "f" at the top. There is a part in the troubleshooting that gives instructions for when the font menu is blank. You might also try that for the "f" completely missing.

 

I'd also continue down the original troubleshooting list to sign out of Creative Cloud and restart your computer. Something is keeping your Creative Cloud account from talking to Adobe Fonts. Maybe one of those steps (or a combination of them) can restore that connection.

    imsam67
    imsam67Author
    Participant
    December 1, 2019

    Thank you! Restarting my computer fixed the issue. Thanks again!

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      November 23, 2019

      Here's some info on troubleshooting activated fonts not showing up https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

      imsam67
      imsam67Author
      Participant
      November 23, 2019

      Thanks for your response.

       

      In the Creative Cloud desktop app, I'm not seeing the fonts icon at the top right corner. This seems to be what the link you shared is showing. The only way I can see/manage fonts is through the web.

       

      BTW, my subscription is for "Creative Cloud All Apps" and I do see the font as "active" on "My Adobe Fonts" web site.


      Any idea what's wrong?

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