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Can't Copy/Paste in Illustrator

New Here ,
May 04, 2016

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Hey there!

I've just run into a very weird problem with Illustrator CC. I can't seem to copy and paste anything. I'm not copying or pasting from another program or even from another illustrator file, copying simply doesn't add anything to the clipboard and paste is always grayed out in the Edit menu.

After googling a bit I saw a forum post on the Google Chrome forums saying the issue was related to Chrome being open and the Skype Click-to-call extension interfering with Illustrator's clipboard, but I don't have the Skype Click-to-call extension and even if I close Chrome and relaunch Illustrator, no luck.

I'm all out of ideas, can anyone help? As you can imagine this is super frustrating!

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Can't Copy/Paste in Illustrator

New Here ,
May 04, 2016

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Hey there!

I've just run into a very weird problem with Illustrator CC. I can't seem to copy and paste anything. I'm not copying or pasting from another program or even from another illustrator file, copying simply doesn't add anything to the clipboard and paste is always grayed out in the Edit menu.

After googling a bit I saw a forum post on the Google Chrome forums saying the issue was related to Chrome being open and the Skype Click-to-call extension interfering with Illustrator's clipboard, but I don't have the Skype Click-to-call extension and even if I close Chrome and relaunch Illustrator, no luck.

I'm all out of ideas, can anyone help? As you can imagine this is super frustrating!

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May 04, 2016 0
Adobe Community Professional ,
May 04, 2016

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Could be that the preferences file has gotten corrupt. Try deleting the preferences file.

Are you able to Alt-drag (Windows) or Option-drag an object to duplicate it?

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May 04, 2016 0
New Here ,
May 04, 2016

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Yep, Alt-drag still works

Can't seem to find the preferences file, can you help me out? Windows 10 64bit

EDIT: Found the prefs file, deleted it and relaunched Illustrator - still no copy/paste

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May 04, 2016 0
New Here ,
May 04, 2016

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Small Update: Copying and pasting TEXT seems to work. Doesn't work on objects, shapes, paths, etc, or the actual text boxes.

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May 04, 2016 0
Adobe Community Professional ,
May 05, 2016

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Have you tried...

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator. Your current settings are deleted.

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May 05, 2016 2
New Here ,
Jul 06, 2020

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This worked for me.  Thanks!

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Jul 06, 2020 0
Adobe Community Professional ,
May 05, 2016

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The keyboard combination that SishamDDS mentioned works with some Adobe programs, but not with Illustrator.

If you can't find the AIPrefs file in the locations listed below, enable Windows to show hidden files and folders.

To reset preferences, quit Illustrator. Locate and delete the en_US folder. It is important to delete the whole en_US folder. Otherwise, the preferences might not be reset. Launch Illustrator.

Mac OS, Local:

/Users//Library/Preferences/Adobe Illustrator 17 Settings/en_US*/Adobe Illustrator Prefs

Mac OS, Synced:

/Users//Library/Preferences/Adobe Illustrator 17 Settings/en_US*/Adobe Illustrator Cloud Prefs

Windows Local:

Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 17 Settings\en_US*\x64*\Adobe Illustrator Prefs

Windows Synced:

Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 17 Settings\en_US*\x64*\Adobe Illustrator Cloud Prefs

If resetting preferences doesn't work, and you are using Creative Cloud subscription, Adobe has provided a Creative Cloud cleaner tool. You can find information about it at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Sorry for the long-winded response. Hope it helps. Let us know.

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May 05, 2016 1
Adobe Community Professional ,
May 09, 2016

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If this is not the way to do it then we need Adobe to update the help files...?

How to set preferences in Illustrator

They give my suggestion first and then what you have suggested after.

If I try the alt+ctrl+shift option it seems to do it for me???

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May 09, 2016 0
Adobe Community Professional ,
May 09, 2016

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That keycombination to reset the Preferences works fine in Illustrator.

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May 09, 2016 1
Adobe Community Professional ,
May 09, 2016

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Try restarting, and go straight to  illustrator, can you copy and paste, does this get corrupted after? If this happens afire booting chrome, check your chrome extensions.

By title of post knew this had to be windows, as I use both platforms, and have never had this on Mac. I recommend making a manual system restore point, as the automatic ones do not work to good. Can be a constant battle with windows on fixing HKeys, Msconfig, uninstalling browser extensions you never authorized, cleaning cookies. If you can do a system restore to before this started  happening record that.

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May 09, 2016 1
Adobe Community Professional ,
May 09, 2016

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Sisham and Ton,

I tested the keyboard combination to reset preferences in Illustrator CC 2015, and you are right that it does work.

It did not work in previous versions of Illustrator, which is something to be aware of for those using a back version.

In other Adobe programs, a message appears when the application launches "Delete the Adobe [name of application] settings file." But in Illustrator the message is "Do you want the following program to make changes to this computer?" The wording is more specific and less confusing in other Adobe programs.

Nevertheless, I'm glad that Adobe finally simplified resetting preferences in Illustrator. Thanks for pointing that out.

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May 09, 2016 0
Adobe Community Professional ,
May 10, 2016

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Barbara Ash schrieb:

It did not work in previous versions of Illustrator, which is something to be aware of for those using a back version.

Ihave been using it during the last ten years and it worked just as advertised.

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May 10, 2016 0
Community Beginner ,
Jun 02, 2016

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I have the same problem! This needs to be fixed NOW!

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Jun 02, 2016 1
Adobe Community Professional ,
Jun 03, 2016

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Deluxe,

  • What operating system and illustrator version are you on?
  • Do you have any plug ins installed?
  • Does this happen after you start for example your web browser?
  • Does this work for awhile after you reboot and then stop working?
  • Have you tried resetting your illustrator preferences?

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Jun 03, 2016 1