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Can't Save Any Illustrator File with New 2020 Update

Contributor ,
Nov 09, 2019

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Hello. I just updated Illustrator to the newest version and now I can't save any file. When I go to Save and hit the OK button in the Illustrator Options box, I get an error that says "An Unknown Error Has Occurred". This happens with all files, new and existing. I need this for my job so this is a very urgent problem if no file can be saved. Is this a bug in the new update? PLEASE HELP before I have to work on Monday!!

I just found the solution here:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving

I deleted all of my pdf presets by going to Edit>Adobe pdf Presets. Now I can save.

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Can't Save Any Illustrator File with New 2020 Update

Contributor ,
Nov 09, 2019

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Hello. I just updated Illustrator to the newest version and now I can't save any file. When I go to Save and hit the OK button in the Illustrator Options box, I get an error that says "An Unknown Error Has Occurred". This happens with all files, new and existing. I need this for my job so this is a very urgent problem if no file can be saved. Is this a bug in the new update? PLEASE HELP before I have to work on Monday!!

I just found the solution here:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving

I deleted all of my pdf presets by going to Edit>Adobe pdf Presets. Now I can save.

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Bug, Performance

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Nov 09, 2019 0
Contributor ,
Nov 09, 2019

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I just found the solution here:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-u...

I deleted all of my pdf presets by going to Edit>Adobe pdf Presets. Now I can save.

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Nov 09, 2019 0
New Here ,
Dec 16, 2019

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I did a couple things to work around:

  1. Change default printer from my network printer to a PDF printer (Adobe or Foxit in my case)
  2. Save As -> in dialog box: Uncheck "Save PDF Compatible Version"

 

I was getting a problem where it would start the save process, but stall half way, or (super annoying) 97%.

I was able to save some files in PDF format and keep editing abilities - so at least I could preserve my work. But I needed AI file type (for use in AE).

 

I'm running the update with the supposed patch. Patch seems incomplete!

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Dec 16, 2019 0
Adobe Community Professional ,
Dec 17, 2019

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Did you reset the preferences when updating? (Rename the preferences folder in order to try if it helps) https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

Can you try if this helps: https://community.adobe.com/t5/illustrator/illustrator-2020-not-saving-files-in-ai-format/td-p/10713... (it's the manual fix for before the 24.0.1 update was published)

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Dec 17, 2019 0
New Here ,
Dec 19, 2019

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I did, and it resolved a majority of issues. But I have a file or two that are still giving me - Illustrator is Unable to Save this document due to some unexpected errors.

 
 

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Dec 19, 2019 0
Community Beginner ,
Mar 27, 2020

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Both of these links are reporting 404 errors

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Mar 27, 2020 0
New Here ,
Jul 31, 2020

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I was unable to delete my pdf presets. The option was greyed out. Any other suggestions would be appreciated, all other work around's did not work. Thank you.

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Jul 31, 2020 0
Adobe Community Professional ,
Jul 31, 2020

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"I was unable to delete my pdf presets. The option was greyed out. Any other suggestions would be appreciated, all other work around's did not work. Thank you."

 

Please tell us your system, the exact version number and the exact nature of the issue.

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Jul 31, 2020 0
New Here ,
Aug 03, 2020

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I have macOS Catalina, version 10.15.5. In Illustrator, I am unable to save-as, go to the home page and get a new document by going to file-new. Also, some files open without being able to see the file. I can see the layers but not the image I am working on. 

I've gone over some of the suggestions and work arounds on the forum, but none have worked for me so far.

 

Thank you for your response!

Carla

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Aug 03, 2020 0
New Here ,
Aug 17, 2020

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I am facing some kind of issues too with Catalina 10.15 

 

I get unknown error when I try to save a big file of 7500x9000 px.  

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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I am facing some kind of issues too with Catalina 10.15

 

I get unknown error when I try to save a big file of 7500x9000 px.

 

Which version of Illustrator?

Exactly where do you save the file?

Exactly which file format?

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Aug 17, 2020 0
New Here ,
Aug 20, 2020

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Unchecking "Create PDF compatible file" under the "Illustrator Options" pop up when saving worked for me. 

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Aug 20, 2020 1
Engaged ,
Sep 08, 2020

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Same for me. In fact, after unchecking and saving, you can then do another save-as with it checked again and it will work.

 

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Sep 08, 2020 0
Community Beginner ,
Sep 21, 2020

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Solution: Close Illustrator and reopen it without opening an old file. Then create a new blank file, that's it. Now you should be able to Save As... with any file you open.

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Sep 21, 2020 0
Engaged ,
Sep 21, 2020

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The didn't work all the time for me. The deleting of Distiller presets (made under Mojave) worked for me permanently. I just had to rebuild my preset library after.

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Sep 21, 2020 0