Copy/Paste Crashes Illustrator

Forum|Forum|8 years ago
August 8, 2017
6 replies
10036 views

Hi, I am currently struggling with Illustrator crashing constantly. ctrl +c or Ctrl + v both do not work and crash the application without any information why. Also using the menu items (copy or paste) crash the application. I have uninstalled, reinstalled, cleaned CC, checked my fonts folder, removed preferences. Everything I find I have been trying with no luck. I also went down from the 2017 version to 2015.3 still no dice. This has been happening ~2 weeks so I removed anything in that time frame from my pc. Any other recommendations?

Running on a Windows 10 Dell Precision 5510 - Using an enterprise adobe id

Correct answer anupant

Hi chelseyl50310254 ,

Please let me know if you have any backup utility or backup software if so please uninstall them, also check if you can update your windows 10 to the latest update, also please check if you have a software by the name of Digital Guardian, please let us know if uninstalling or updating that solves the issue for you.

J

junn5FC8

Participant

Open a new files, select all the things you wanted copy and drag using Alt to the new files(it will crashed for a while, just dont ust Ctrl C or Ctrl V). Then, select all your unused swatches and delete at the new file. You suppose able to copy and paste without crashed after this.

J

jayp54914869

Participant

Hey, I just had this same issue in 2020 (AI 2020), most current Windows 10 Build as of this date.

Did not have 'Digital Guardian' as far as I can tell, but I disabled Clipboard history in Windows Settings > Clipboard and that fixed it.

J

jarhart

Participant

I'm having this issue now and my clipboard history was already off.

anupantCorrect answer

Adobe Employee

Hi chelseyl50310254 ,

Please let me know if you have any backup utility or backup software if so please uninstall them, also check if you can update your windows 10 to the latest update, also please check if you have a software by the name of Digital Guardian, please let us know if uninstalling or updating that solves the issue for you.

C

chelseyl50310254Author

Participant

Yes it was the digital guardian that was causing the issue - I have since updated my digital guardian and now it is working

Nikhil R Gupta

Legend

Hi chelseyl50310254

Glad to know that everything sorted out.

Regards,

Nikhil Gupta

Nikhil R Gupta

Legend

Hi chelseyl50310254 ,

Do you use Digital Guardian data prevention software on the machine? If yes, please try disabling the Digital Guardian. There will be 3 services that is associated with the application (Scan, security and vulnerability). Please disable and then restart and try to check if the application works.

You may also try restarting machine in safe mode and check if that works. Let me know the results.

Thanks,
Nikhil Gupta

Monika Gause

Community Expert

Do you have any extension installed in your system that enhances the clipboard?

Bill Silbert

Community Expert

Did you try manually removing the preferences or did you use the Control-Alt-Shift upon opening the program? If you have not manually removed the preferences they can be found at: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number].