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Crash Issue with CC 2019

Forum|Forum|7 years ago
January 9, 2019
44 replies
14393 views

I was able to use illustrator on my computer yesterday just fine. Suddenly today when opening the program it will crash within 20 seconds of being open. I do not know what the issue is bc i dont mess with settings. I have sent in about 4 crash reports with no response

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Correct answer SG...

Hi,

Please try again. We believe the crashing should no longer occur.

regards,

steve

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Participant

Im having the same problem with Illustrator & InDesign

Participating Frequently

I have the same problem

Community Manager

Community Manager

Hi Adom/Eugene,

We are extremely sorry to hear about this frustrating experience. I would request if you can share a few more details like:

Operating System(Exact version of MAC/Windows)
Exact version of Illustrator
Crash Report/Event Viewer log
Does it give any error code? If yes, please share the screenshot.

Regards,

Srishti

williamb80237055

Participant

I have the same exact problem.

I'm running Illustrator 23.0.1 with MAC OS Mojave 10.14

WALDO BRACAMONTES

Participant

I have the same issue, it started less than an hour ago and I can't seem to contact anyone for a resolution.