Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Cursor not in correct spot, blue screen when scrolling

New Here ,
Nov 18, 2019 Nov 18, 2019

I am having issues with AI, the cursor selects about 2 inches higher than where the cursor shows on screen. When I scroll up the screen where I had been sitting turns blue. When I scroll down past what I am working on it shows up again. 

 

I have un-installed and reinstalled, updated, all the above. It only happens in AI, all other CC programs seem to be working fine.  Thanks

TOPICS
Bug , Draw and design
117
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Nov 18, 2019 Nov 18, 2019
LATEST

do you by any chance have Chrome installed? if so try  and turn it off

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines