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oliviah21455995
oliviah21455995
Participant
March 28, 2017
Question

Downloading Free Trial Error

  • March 28, 2017
  • 1 reply
  • 292 views

I am trying to download a free trial (AI) and every time it says the trial is expired. I think someone else on the same computer has used a trial but we have different Adobe log ins.

I have uninstalled the adobe applications yet it still is not allowing me to use this trial.

This topic has been closed for replies.

1 reply

Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
March 28, 2017

Olivia,

Failed trials are (almost) impossible to remedy, I am afraid. But:

A trial for an individual application and for the whole Creative Cloud are separate/independent.

So if you had an AI trial, you may start a full CC trial, or the opposite.

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