Skip to main content
Inspiring
November 11, 2020
解決済み

draw, fresco and capture send files to Illustrator on the wrong Macbook

  • November 11, 2020
  • 返信数 1.
  • 770 ビュー

Hello,

I'm having an issue with the "send to Illustrator" function in draw, fresco and capture :

I have a macbook pro under under Mojave (10.14.6) and it opens illustrator files send from my iPad (in draw, capture and fresco) without any issue.

The other macbook pro under Catalina (10.15.7) received some files the first day I used draw. Since then, no files are showing up in illustrator on this computer.


If the macbook under Mojave is switched off, I dont get any file at all...


It seems I am having the same problem as the one described here : https://community.adobe.com/t5/illustrator-draw/adobe-draw-sends-files-to-illustrator-on-the-wrong-macbook/m-p/10298670?page=1


Thanks in advance for your feedback.

このトピックへの返信は締め切られました。
解決に役立った回答 lamselli

Ok.

I'll check with them.

 

Thanks


For information : following this under Catalina solved my issue!
https://helpx.adobe.com/download-install/kb/fix-creative-cloud-desktop-app-issues-on-catalina.html

返信数 1

Monika Gause
Community Expert
Community Expert
November 11, 2020

And the solution described in there didn't work for you?

lamselli作成者
Inspiring
November 11, 2020

No it didnt.

(I would have created this ticket otherwise...)

Monika Gause
Community Expert
Community Expert
November 11, 2020

Synchronizing is turned on in the Creative Cloud app?

 

(... there's a reason why I asked if you tried. You have no idea how many people don't ...)