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Inspiring
Nov 11, 2020 9:33 AM UTC
Answered

draw, fresco and capture send files to Illustrator on the wrong Macbook

Hello,

I'm having an issue with the "send to Illustrator" function in draw, fresco and capture :

I have a macbook pro under under Mojave (10.14.6) and it opens illustrator files send from my iPad (in draw, capture and fresco) without any issue.

The other macbook pro under Catalina (10.15.7) received some files the first day I used draw. Since then, no files are showing up in illustrator on this computer.


If the macbook under Mojave is switched off, I dont get any file at all...


It seems I am having the same problem as the one described here : https://community.adobe.com/t5/illustrator-draw/adobe-draw-sends-files-to-illustrator-on-the-wrong-macbook/m-p/10298670?page=1


Thanks in advance for your feedback.

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lamselliCorrect answer
Inspiring
Nov 12, 2020 9:43 AM UTC

Ok.

I'll check with them.

 

Thanks


For information : following this under Catalina solved my issue!
https://helpx.adobe.com/download-install/kb/fix-creative-cloud-desktop-app-issues-on-catalina.html

8 replies

Monika Gause
Community Expert
Community Expert
Nov 11, 2020 4:09 PM UTC

And the solution described in there didn't work for you?

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lamselliAuthor
Inspiring
Nov 11, 2020 4:27 PM UTC

No it didnt.

(I would have created this ticket otherwise...)

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Monika Gause
Community Expert
Community Expert
Nov 11, 2020 4:44 PM UTC

Synchronizing is turned on in the Creative Cloud app?

 

(... there's a reason why I asked if you tried. You have no idea how many people don't ...)

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