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Error al colocar psd en Illustrator CS2020

New Here ,
Oct 15, 2020 Oct 15, 2020

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Buenas acabo de instalar catalina en mi imac con las ultimas actualizaciones de Illustrator y Photoshop CS2020. Me encuentro con que illustrator me lanza un error cuando intento colocar un psd, exactamente me dice: "El archivo ....psd es de un formato que no se puede colocar". El caso es que es algo que llevo haciendo toda la vida y de repente me lanza este error, lo peor es que reinicio illustrator y ya si me deja, sigo trabajando con normalidad hasta que de repente me vuelve a hacer lo mismo con otro psd y tengo que volcver a reiniciar para que se vuelva a arreglar, ¿alguna idea de que esta pasando?

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Bug , Import and export

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Adobe
Adobe Employee ,
Oct 18, 2020 Oct 18, 2020

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Hi there,

 

Sorry about this trouble. That's definitely not a typical experience with Illustrator. Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

 

Else, you may try resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) and let us know how it goes.

Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Regards,

Srishti

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