Skip to main content
L
LAveryWaterloo
Participant
August 19, 2019
Answered

Error code 145 on Illustrator update

  • August 19, 2019
  • 4 replies
  • 16379 views

The Creative Cloud App informed me that an update was available for Illustrator, so I clickd the update button. After a few minutes, I got:

Installation failed - More Info

Clicking on More Info got me

Installation Failed

File already exists at the install Path. Rename/Delete the file and then try again.

Error code 145

More Information.

Clicked on More Information again, to get:

Exit Code: 145

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 3 warnings(s)

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator23-Core', version:23.0.6.637

FATAL: Error occurred in install of package (Name: AdobeIllustrator23-Core Version: 23.0.6.637). Error code: '145'

WARN: uninstall xml 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\ILST_23_0_3_AdobeIllustrator23-Settings_23.0.0.530.pimx' does not exist, treating package 'AdobeIllustrator23-Settings' as uninstalled

WARN: uninstall xml 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\ILST_23_0_3_AdobeIllustrator23-BridgeSupport_23.0.0.530.pimx' does not exist, treating package 'AdobeIllustrator23-BridgeSupport' as uninstalled

WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Contents\Windows'

-------------------------------------------------------------------------------------

I searched these forums, and the suggestion seemed to be to uninstall the Creative Cloud App, then start over. I download the Creative Cloud Uninstaller. It failed, telling me there was an error. I tried reinstalling Creative Cloud. After that, I launched it and tried again to update Illustrator. Same error.

Right now, I don't have a working Illustrator.

Moderator: Moved from Adobe Creative Cloud​ to Illustrator

    Correct answer DelphiZoa

    Hi LAveryWaterloo,

    I know this seems like a silly fix, but if you haven't already, turn the computer off, then back on and then try to launch/update. For this issue, it works more often than you'd think.

    If that doesn't solve things, reply to this discussion, and we'll go from there.

    4 replies

    S
    spencer522
    Participant
    January 15, 2020

    omg that worked for me too. 

    A
    Art&Tigers
    Participant
    January 20, 2020

    Jan 2020 - Error Code 145:  Yes! Recieved the update error code 145 then I logged out of everything Adobe. Did a computer restart. Ran the update again and it worked! Whew.... Couldn't live a day without my Illustrator 😉

      N
      numa64160
      Participant
      May 15, 2020

      69 € per month for the suite....

      And adobe still not support or fix bugs on the installation procedure....

      More and more bugs..

      It's a shame. 

      L
      LAveryWaterlooAuthor
      Participant
      August 20, 2019

      That did the trick! Thanks.

      I had a long calculation going yesterday that I didn't want to interrupt.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      August 20, 2019

      Take a look here:

      Illustrator 2017 update fails error 145

      Creative Cloud Updating Error Exit Code 145

      error code 145

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      L
      LAveryWaterlooAuthor
      Participant
      August 20, 2019

      Yes, of course I already looked at all of those and tried the stuff they recommend. None of them worked. I described most of that in my original post.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      August 20, 2019

      Please contact Adobe Customer Care. SOmeone will need to have a look into your system.

      Contact Customer Care

      DelphiZoa
      DelphiZoaCorrect answer
      Participating Frequently
      August 20, 2019

      Hi LAveryWaterloo,

      I know this seems like a silly fix, but if you haven't already, turn the computer off, then back on and then try to launch/update. For this issue, it works more often than you'd think.

      If that doesn't solve things, reply to this discussion, and we'll go from there.

        R
        Rina V D
        Participant
        January 15, 2021

        Dude, you're a lifesaver! This stupid error comes up every time I try to update Illustrator and Illustrator only. I wish I found this sooner lol

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices