Error code 145 on Illustrator update

[LAveryWaterloo]

The Creative Cloud App informed me that an update was available for Illustrator, so I clickd the update button. After a few minutes, I got:

Installation failed - More Info

Clicking on More Info got me

Installation Failed

File already exists at the install Path. Rename/Delete the file and then try again.

Error code 145

More Information.

Clicked on More Information again, to get:

Exit Code: 145

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 3 warnings(s)

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator23-Core', version:23.0.6.637

FATAL: Error occurred in install of package (Name: AdobeIllustrator23-Core Version: 23.0.6.637). Error code: '145'

WARN: uninstall xml 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\ILST_23_0_3_AdobeIllustrator23-Settings_23.0.0.530.pimx' does not exist, treating package 'AdobeIllustrator23-Settings' as uninstalled

WARN: uninstall xml 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\ILST_23_0_3_AdobeIllustrator23-BridgeSupport_23.0.0.530.pimx' does not exist, treating package 'AdobeIllustrator23-BridgeSupport' as uninstalled

WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Contents\Windows'

-------------------------------------------------------------------------------------

I searched these forums, and the suggestion seemed to be to uninstall the Creative Cloud App, then start over. I download the Creative Cloud Uninstaller. It failed, telling me there was an error. I tried reinstalling Creative Cloud. After that, I launched it and tried again to update Illustrator. Same error.

Right now, I don't have a working Illustrator.

Moderator: Moved from Adobe Creative Cloud​ to Illustrator

[DelphiZoa · Accepted solution]

Hi LAveryWaterloo,

I know this seems like a silly fix, but if you haven't already, turn the computer off, then back on and then try to launch/update. For this issue, it works more often than you'd think.

If that doesn't solve things, reply to this discussion, and we'll go from there.

[Rina V D]

Dude, you're a lifesaver! This stupid error comes up every time I try to update Illustrator and Illustrator only. I wish I found this sooner lol

[AxelMatt]

Take a look here:

Illustrator 2017 update fails error 145

Creative Cloud Updating Error Exit Code 145

error code 145

[LAveryWaterloo]

Yes, of course I already looked at all of those and tried the stuff they recommend. None of them worked. I described most of that in my original post.

[Monika Gause]

Please contact Adobe Customer Care. SOmeone will need to have a look into your system.

Contact Customer Care

[LAveryWaterloo]

That did the trick! Thanks.

I had a long calculation going yesterday that I didn't want to interrupt.

[spencer522]

omg that worked for me too. 

[Art&Tigers]

Jan 2020 - Error Code 145:  Yes! Recieved the update error code 145 then I logged out of everything Adobe. Did a computer restart. Ran the update again and it worked! Whew.... Couldn't live a day without my Illustrator 😉

[numa64160]

69 € per month for the suite....

And adobe still not support or fix bugs on the installation procedure....

More and more bugs..

It's a shame.