Eyedropper tool (Illustrator) only picks up white.

Engaged ,
May 18, 2021 May 18, 2021

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An ongoing problem in Illustrator in some files and I'm not sure what the cause of the issue is:

 

When I attempt to select color using the eye-dropper tool in some Illustrator documents, the color picker only picks up white. I have to take a screenshot and then paste that back into the document as a bitmap for the color picker to work properly. I have tried using the SHIFT-key and I did check the double click options, all looks good. The document color space is CMYK.

 

My personal opinon on the eye dropper: I only use it for transfering font styles or colors - I never use any of the other features. Font style transfer seems to work OK, but color transfer has been a problem as long as I can remember (except right after it was introduced, it did work flawlessly for a while). 

 

BTW: I can't post the Illustrator version, as this is so hidden that I just gave up searching for it. I have the newest update. It used to be straighforward to get the version number, just click on Help and find the version number. When I click system info in "Help" now, I get the AUTOCAD versions??? Some things in cc have become pretty ridiculous... 

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Draw and design, Tools, Type

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Engaged ,
May 18, 2021 May 18, 2021

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For anyone who would like a dedicated color picker that works flawlessly and can also pick colors from anywhere (other apps, desktop screens and any open web-browser window), please upvote my feature request at Adobe here.

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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Please show screenshots.

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Engaged ,
May 19, 2021 May 19, 2021

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Version is in "About Illustrator" one up from "System Info"...

Most of the time my eyedropper works fine but every once in a while it won't grab a color from an embedded file, usually something with an imperceptable gradient fill and I'm forced to unembed which is not always the best solution.

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