Eyedropper tool missing in Adobe Illustrator

New Here ,
Jan 22, 2021 Jan 22, 2021

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The eyedroper icon doesn't show up and when I try to select the artwork I want to pick the colors from, it exits the recolor tool and selects the artwork as if I had the selection tool on...?

 

{Renamed by MOD}

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Bug, How to, Tools

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Adobe Community Professional ,
Jan 22, 2021 Jan 22, 2021

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Are you selecting the art before entering recolor art?

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New Here ,
Jan 22, 2021 Jan 22, 2021

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yes. That's the only way it shows up in the control panel right?

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi there,

 

Sorry to hear about your experience. There are few other users who have mentioned this issue. Are you using Esko plugins?

Please find more information on similar community discussion(https://community.adobe.com/t5/illustrator/eyedropper-tool-missing/m-p/11746449?page=2#M259193). Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Hi Ashutosh,

I am not using an Esko plugin. I think the problem was with the most recent Illustrator update. I installed the previous update (25.0.1) and it all seems to work.

 

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Thank you for replying. Since you're not using Esko/Deskpack plugin on your machine, would you be able to provide some more information, like:

1. Version of OS.

2. Are you using any other third-party plugin?

2. Have you tried resetting preferences?

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Additionally, please try suggestions given on this community post & let us know if it helps. Thanks!

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