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stevenlash
Known Participant
March 28, 2018
Answered

File recovery problem in illustrator CS6 16.0.2

  • March 28, 2018
  • 2 replies
  • 1178 views

Hello,

This is Steven lash from San Diego, I have been using illustrator CS6 16.0.2 for last one week. It is quite interesting and useful software,since i am new to this software and i have faced some file recover problem,Is there any specific way to recover the files.

Thanks,

Steven Lash

This topic has been closed for replies.
Correct answer Jacob Bugge

Steven,

It is recommended to save files on your own harddisk, then copy elsewhere if needed.

Concerning the recovery itself, if we are talking file corruption:

One thing often tried first is to create a new document and File>Place the (PDF contents, if any, of the) corrupted one to see how much may be rescued that way.

Here are some websites where you can see whether it can rescue the actual file, and if it can, you may pay for a subscription to have it done,

http://www.recoverytoolbox.com/buy_illustrator.html

http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-file-recovery/

http://www.illustrator.fixtoolbox.com/

http://www.erepairillustrator.com/

As far as I remember, the first one is for Win and the second one is for Mac, while the third and fourth one should be for both.

Here are a few pages about struggling with it yourself:

http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/

http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html

http://kb2.adobe.com/cps/500/cpsid_50032.html

http://kb2.adobe.com/cps/500/cpsid_50031.html

http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html

2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 28, 2018

Please tell us which system you are running and what exactly is the problem you are facing.

Also: where do you save your files? Network, thumb drive, harddisk ...?

How do you open your files?

How do you get your files from one location to the other (in case you transfer them)?

Do you use third party plugins?

A printer?

Font management?

Are there linked files in your files and where are they stored?Network, thumb drive, harddisk ...?

Also: this is a public forum and if you don't want to get spammed or anything, please don't post personal information.

Jacob Bugge
Community Expert
Jacob BuggeCommunity ExpertCorrect answer
Community Expert
March 28, 2018

Steven,

It is recommended to save files on your own harddisk, then copy elsewhere if needed.

Concerning the recovery itself, if we are talking file corruption:

One thing often tried first is to create a new document and File>Place the (PDF contents, if any, of the) corrupted one to see how much may be rescued that way.

Here are some websites where you can see whether it can rescue the actual file, and if it can, you may pay for a subscription to have it done,

http://www.recoverytoolbox.com/buy_illustrator.html

http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-file-recovery/

http://www.illustrator.fixtoolbox.com/

http://www.erepairillustrator.com/

As far as I remember, the first one is for Win and the second one is for Mac, while the third and fourth one should be for both.

Here are a few pages about struggling with it yourself:

http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/

http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html

http://kb2.adobe.com/cps/500/cpsid_50032.html

http://kb2.adobe.com/cps/500/cpsid_50031.html

http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html

S
stevenlashAuthor
Known Participant
March 29, 2018

thank you much for sharing such and useful and important information Jacob Bugge. I really appreciated it and will get back to you once it will be resolve.

Hey Monika Gause

Please tell us which system you are running and what exactly is the problem you are facing.

Ans: I'm using Windows 7

Also: where do you save your files? Network, thumb drive, harddisk ...?

Ans: I was saved files in harddisk.

How do you open your files?

Ans: I open files with CS6

How do you get your files from one location to the other (in case you transfer them)?

Do you use third party plugins?

Ans: No third party

Thanks,

Steven Lash

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 29, 2018

stevenlash  schrieb

Ans: I was saved files in harddisk.

In case you cannot recover your files, more info would be needed.

In case your files corrupt regularly, you should definitely check your harddisk for errors.

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