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Home screen presets icons display issue in Illustrator CC2020

New Here ,
Apr 24, 2020

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1EAFE3D8-FA32-4F49-BEC3-B83F54EB86D8.jpeg

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this issue. It has been reported by a few other users as well and we have tried to fix this in our latest update for Creative cloud. Please make sure that the Creative Cloud Desktop app is upto date. 

  • Click on Settings Icon > General > and make sure "Always keep Creative Cloud up to date" is turned on (image 1).
  • Then Go to Help > About Creative Cloud and check the the version of Creative Cloud (image 2). 

 

  Creative Cloud update.png     latest version of CC app.png

 

  • If that doesn't help, go to following locations and rename extensions folder to extensions_old
    MAC:  /Library/Application Support/Adobe/UXP
    Windows: C:\Program Files\Common Files\Adobe\UXP

 

Regards,

Srishti

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Bug, Performance

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Home screen presets icons display issue in Illustrator CC2020

New Here ,
Apr 24, 2020

Copy link to clipboard

Copied

1EAFE3D8-FA32-4F49-BEC3-B83F54EB86D8.jpeg

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this issue. It has been reported by a few other users as well and we have tried to fix this in our latest update for Creative cloud. Please make sure that the Creative Cloud Desktop app is upto date. 

  • Click on Settings Icon > General > and make sure "Always keep Creative Cloud up to date" is turned on (image 1).
  • Then Go to Help > About Creative Cloud and check the the version of Creative Cloud (image 2). 

 

  Creative Cloud update.png     latest version of CC app.png

 

  • If that doesn't help, go to following locations and rename extensions folder to extensions_old
    MAC:  /Library/Application Support/Adobe/UXP
    Windows: C:\Program Files\Common Files\Adobe\UXP

 

Regards,

Srishti

TOPICS
Bug, Performance

Views

988

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Apr 24, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi there,

 

Sorry to hear about this issue. It has been reported by a few other users as well and we have tried to fix this in our latest update for Creative cloud. Please make sure that the Creative Cloud Desktop app is upto date. 

  • Click on Settings Icon > General > and make sure "Always keep Creative Cloud up to date" is turned on (image 1).
  • Then Go to Help > About Creative Cloud and check the the version of Creative Cloud (image 2). 

 

  Creative Cloud update.png     latest version of CC app.png

 

  • If that doesn't help, go to following locations and rename extensions folder to extensions_old
    MAC:  /Library/Application Support/Adobe/UXP
    Windows: C:\Program Files\Common Files\Adobe\UXP

 

Regards,

Srishti

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Apr 24, 2020 0
Explorer ,
May 15, 2020

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Hi, thanks for the help.
Creative Cloud app was already up to date, but renaming the extensions folder worked. Back to normal now!

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May 15, 2020 1
Explorer ,
Jun 01, 2020

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Same problem

 

The solution doesn't work

1. CCD updated

2. extensions folder just doesn't exist in /Library/Application Support/Adobe/UXP

 

 

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Jun 01, 2020 1
New Here ,
Jun 03, 2020

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Same problem for me.. No extensions folder to be found..Did you solve it?

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Jun 03, 2020 0