Participating Frequently

Answered

I can't click any menu buttons

Forum|Forum|8 years ago
November 2, 2017
3 replies
23147 views

My problem is I can't click any menu buttons on the home page of Adobe Illustrator CC 2018 (please look at the pictures) I don't know why but on the task manager it doesn't show the programs that is not responding. And I also tried to reinstall it many times but it didn't work. And I can't close it as well, I have to use Task Manager to close the program.

Correct answer Srishti Bali

Hi PONGPOL,

Thanks for sharing the video.

I would request you to please try resetting preferences for Illustrator. (According to the video are on windows system)

Close all Adobe applications.
Go to Locations C:\Users\user\AppData\Roaming\Adobe and.
Delete Adobe Illustrator and Adobe Illustrator 22 Settings folders.
Launch Illustrator from the creative cloud.

Regards

Srishti

Participant

Same is happening here, none of the choices on the application bar is responding...How do i fix?

Community Expert

Community Expert

Did you already reboot and reset the preferences?

If you have any special devices connected, or plugins installed, did you uninstall those to rule out that they were causing it?

Participating Frequently

Thank you so much, it works.

Community Expert

Community Expert

In Preferences > General try and check "Legacy New document dialog box"

Does it work?

Participating Frequently

I can't click any thing ( please look at the video below) my every Adobe product works well except Adobe Illustrator.

Community Manager

Correct answer

Community Manager

Hi PONGPOL,

Thanks for sharing the video.

I would request you to please try resetting preferences for Illustrator. (According to the video are on windows system)

Close all Adobe applications.
Go to Locations C:\Users\user\AppData\Roaming\Adobe and.
Delete Adobe Illustrator and Adobe Illustrator 22 Settings folders.
Launch Illustrator from the creative cloud.

Regards

Srishti