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sevak1
Participant
November 15, 2009
Answered

I can't open an Adobe Illustrator (*.ai) file from mail - PostScript Error in Adobe Illustrator,

  • November 15, 2009
  • 3 replies
  • 40948 views

I can't open an Adobe Illustrator (*.ai) file from mail - PostScript Error in Adobe Illustrator,  Someone emailed me .ai files. When I download the attachment I get an error saying "Postscript Conversion Error", "The PostScript File filename.ai.ps cannot be converted to a pdf file". I don't know why this happens. The file in the e-mail is an .ai file. I try to download it to my desktop from my Gmail account.  I have a Mac Book Pro.

File downloads as  name.ai.ps     ,Once I remove the extension.ps from  .ai.ps I am able to open the file in illustrator cs4, this I will need to do in every file I want to understand how do i fix to get the file downloaded correctly.

Thanks in advance

    This topic has been closed for replies.
    Correct answer rizziechan

    Make sure that you're not using the Safari Browser because this browser cannot open app files that it cannot read, so it automatically tries to download it as a PDF. Try using another browser like Firefox or Chrome, and you should be able to download it with no problem

    3 replies

    rizziechan
    rizziechanCorrect answer
    Participant
    April 18, 2018

    Make sure that you're not using the Safari Browser because this browser cannot open app files that it cannot read, so it automatically tries to download it as a PDF. Try using another browser like Firefox or Chrome, and you should be able to download it with no problem

    H
    HollyBHoney
    Participant
    August 5, 2011

    Fox fire worked! YAY!

    A
    Anonymous
    November 15, 2009

    most browsers cannot open an .ai file--it needs to be downloaded first--also--it is a best practice to have the file zipped before it's sent

    then download it and unzip

    S
    sevak1Author
    Participant
    November 15, 2009

    I don't think I have any Browser issue ( have safari and firefox) here if I send same file  from Gmail to mac.com account and download it from there file DL as .ai

    Something else is going on here and its with all  illustrator files when downloaded from gmail.

    More over the file does not open as a Zip, it tries to download it as .pdf file.

    I
    Ignatius Fay
    Inspiring
    November 15, 2009

    So, what you are saying, actually, is that you CAN open the .ai file. It is the .ai.ps file that is giving you problems. I do not have the technical knowledge to understand why it happens, but my experience is that some mail programs or mail servers will add the .ps suffix to files that they consider to be postscript files just prior to sending. It has happened to me, always with someone else's work mailed to me.

    When you get them, AI expects them to be postscript because of the suffix, but they are not, so it doesn't know what to do and returns an error - my understanding is that .ai files are .pdf-based. Removing the .s ends the confusion.

    As far as I know, you'll have to remove the .ps each time or accumulate a bunch and use OS X's batch renaming capabilities to remove it.

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